Service Administrator: Scheduling, Quotes & Customer Care

Orange Recruitment; Blackmore End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading wastewater engineering firm is looking for a Service Administrator to join their team in Blackmore End. Responsibilities include taking calls from customers, providing service costs, and scheduling work for engineers. The ideal candidate will have excellent communication and customer service skills, as well as a proactive attitude. The starting salary is £28,000 per year, along with benefits like a contributory pension scheme, annual leave, and employee wellbeing support.

Benefits

Competitive annual salary

Contributory pension scheme

28 days annual leave

Option to buy additional leave

Paid birthday off

Employee Wellbeing Service

Qualifications

• Strong communication abilities for customer interactions.
• Demonstrated experience in customer service.
• A proactive mindset with good prioritisation skills.

Responsibilities

• Handle calls from new and existing customers.
• Provide cost estimates for services.
• Schedule servicing and emptying work.
• Work with engineers to create quotations.
• Upsell cash contracts to clients.

Skills

Excellent communication skills

Exceptional customer service skills

Proactive attitude

Ability to prioritise work

Job description

A leading wastewater engineering firm is looking for a Service Administrator to join their team in Blackmore End. Responsibilities include taking calls from customers, providing service costs, and scheduling work for engineers. The ideal candidate will have excellent communication and customer service skills, as well as a proactive attitude. The starting salary is £28,000 per year, along with benefits like a contributory pension scheme, annual leave, and employee wellbeing support.