Service Administrator - Motor Trade

Confidential; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Training towards Service Advisor

30 days annual leave

Additional annual leave option

Company pension

Life insurance

Personal accident cover

Employee referral scheme

Enhanced paternity pay

Wellbeing support

Cycle to work

Electric vehicle salary sacrifice

Uniform and onsite parking

Job summary

Confidential in Bicester is seeking a Service Administrator to support the service and workshop teams in a busy aftersales environment. You will handle reception duties, bookings and administration, helping customers through the vehicle servicing process with clear updates.

The role offers structured training and progression toward an accredited Service Advisor, with a competitive salary and well-supported career development in automotive administration.

Qualifications

• Experience in customer service or administration.
• Able to handle changing priorities.
• Organised with accurate record keeping.
• Willingness to learn new systems.
• Interest in automotive administration.

Responsibilities

• Welcome customers via phone, email, and in person.
• Support service, parts, and workshop teams with admin.
• Prepare workshop job cards and pre-service calls.
• Provide updates on vehicle service progress.
• Maintain invoices and filing systems.
• Keep vehicle histories and service records accurate.
• Ensure reception and waiting areas are neat.

Skills

Customer service

Organisation

Attention to detail

MS Outlook

MS Excel

MS Word

Communication

Teamwork

Automotive interest

Independent working

Tools

Outlook

Excel

Word

Job description

Service Administrator - Motor Trade

Location: Bicester, Oxfordshire

Salary: £29,410.94 per annum, including the compulsory Saturday rota

Job Type: Full-time, Permanent

Hours: Monday to Friday across rotating shifts: 7am-4pm, 8am-5pm and 9am-6pm, plus 1 in 3 Saturdays, 8am-12pm

Benefits: Training, progression towards an accredited Service Advisor role, enhanced holiday entitlement and onsite parking.

Build your automotive career in a customer-facing role with a clear development opportunity. ISQ Recruitment is recruiting a Service Administrator for a well-established automotive business in Bicester, offering training and support to progress towards becoming an accredited Service Advisor.

This opportunity would suit an organised customer service or administration professional who enjoys helping people, keeping accurate records and working as part of a busy aftersales team.

The Role

You will help customers throughout the vehicle servicing and repair process, keeping them informed and supporting the service, parts and workshop teams. Combining reception duties with workshop administration, you will play an important part in delivering a smooth customer experience.

Key Responsibilities

• Welcome customers and handle telephone, email and face-to-face enquiries professionally.
• Support Service Advisors and Parts Advisors with bookings, customer enquiries and daily administration.
• Prepare workshop job cards, complete pre-service calls and follow up with customers after their visit.
• Provide service and repair updates, helping customers understand the progress of their vehicles.
• Record whether work falls under retail, warranty or maintenance contract arrangements.
• Prepare invoices, maintain filing systems and pass completed job cards for processing.
• Help monitor work in progress and keep vehicle histories and service records accurate.
• Keep reception and customer waiting areas welcoming and presentable.

What We're Looking For

• Strong customer service skills and a confident, professional telephone manner.
• Good organisation, attention to detail and the ability to manage changing priorities.
• Confidence using Microsoft Outlook, Excel and Word, with a willingness to learn new systems.
• A practical approach to resolving enquiries and supporting colleagues.
• The ability to work independently and contribute to a busy team.
• An interest in developing a career in automotive administration or aftersales.

Experience as a Service Administrator, Aftersales Administrator, Service Receptionist or Service Advisor would be beneficial. Relevant customer service and administration experience from other sectors is also welcomed.

What's on Offer

• Structured training and support towards Service Advisor accreditation.
• 30 days' annual leave, including bank holidays, increasing with service.
• The option to purchase additional annual leave.
• Company pension, life insurance and personal accident cover.
• Employee referral scheme and enhanced paternity pay.
• Wellbeing support.
• Cycle to work and electric vehicle salary sacrifice schemes.
• Uniform and onsite parking.

Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.