Service Administrator

Confidential; Bicester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Confidential is recruiting a Service Admin to join a busy commercial vehicle workshop in Bicester. The role involves welcoming customers, handling enquiries face-to-face and by phone, and preparing workshop job cards.

You will liaise with customers and technicians, complete invoicing, maintain service records, support scheduling, and deliver excellent customer service. This is a full-time on-site role.

Qualifications

• Customer service experience, preferably in automotive or similar aftersales.
• Excellent communication and organisational abilities.
• Comfortable using Microsoft Office and learning new systems such as Kerridge.

Responsibilities

• Greet customers face-to-face and over the phone.
• Prepare workshop job cards and update customers.
• Coordinate with technicians on repairs and requirements.
• Complete invoicing and maintain service records.
• Assist workshop scheduling and progress tracking.

Skills

Customer service experience

Confident communication

Organisational skills

Positive attitude

Teamwork and independence

Tools

Microsoft Office

Kerridge

Job description

Service Administrator
Salary: £29,410.94 per annum
Hours: Monday-Friday + 1 in 3 Saturday mornings
Location: Bicester

We are recruiting for a Service Admin to join a busy commercial vehicle workshop.

The Role

• Welcome customers and deal with enquiries face-to-face and over the phone.
• Prepare workshop job cards and arrange customer updates.
• Liaise with customers and technicians regarding repairs and work required.
• Complete invoicing and maintain accurate vehicle service records.
• Support workshop scheduling and work-in-progress control.
• Deliver excellent customer service and build strong relationships.

What We're Looking For

• Previous customer service experience, ideally within automotive or commercial vehicle aftersales.
• Confident communication and organisational skills.
• Good knowledge of Microsoft Office.
• Comfortable learning new systems such as Kerridge.
• Positive, flexible and proactive attitude.
• Ability to work independently and as part of a team.