Automotive Service Admin - Path to Service Advisor

ISQ Recruitment; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Structured training

Annual leave 30 days

Additional leave option

Pension and life cover

Wellbeing support

Cycle to work

Uniform and onsite parking

Employee referral scheme

Enhanced paternity pay

Job summary

ISQ Recruitment is recruiting a Service Administrator for a well-established automotive business in Bicester, offering training and support to progress towards becoming an accredited Service Advisor.

This busy aftersales team requires an organised administrator who can welcome customers, handle enquiries and keep accurate service records while supporting Service, Parts and Workshop colleagues.

Qualifications

• Strong customer service skills and a confident, professional telephone manner.
• Good organisation and attention to detail; able to manage changing priorities.
• Proficiency with Outlook, Excel and Word; willing to learn new systems.
• Practical approach to resolving enquiries and supporting colleagues.
• Ability to work independently and as part of a busy team.
• Interest in developing a career in automotive administration or aftersales.

Responsibilities

• Welcome customers and handle telephone, email and face-to-face enquiries professionally.
• Support Service Advisors and Parts Advisors with bookings, customer enquiries and daily administration.
• Prepare workshop job cards, complete pre-service calls and follow up with customers after their visit.
• Provide service and repair updates, helping customers understand the progress of their vehicles.
• Record whether work falls under retail, warranty or maintenance contract arrangements.
• Prepare invoices, maintain filing systems and pass completed job cards for processing.
• Help monitor work in progress and keep vehicle histories and service records accurate.
• Keep reception and customer waiting areas welcoming and presentable.

Skills

Strong customer service

Organisation

Attention to detail

Microsoft Outlook

Microsoft Excel

Microsoft Word

Teamwork

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

ISQ Recruitment is recruiting a Service Administrator for a well-established automotive business in Bicester, offering training and support to progress towards becoming an accredited Service Advisor.

This busy aftersales team requires an organised administrator who can welcome customers, handle enquiries and keep accurate service records while supporting Service, Parts and Workshop colleagues.