Service Administrator (Automotive)

Confidential; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Holiday purchase scheme

Free annual MOT

Job summary

Confidential is seeking a proactive Service Administrator for our well-established truck and van dealership in Bicester, Oxfordshire. You will be the main contact for customers, handling front-of-house and service administration with a focus on a seamless customer experience.

Salary is £29,410.94 per annum with 44.5 hours per week and a rotating shift pattern Monday–Friday plus 1 in 3 Saturdays. 30 days holiday, holiday purchase scheme, and free annual MOT are provided.

Qualifications

• A positive, can-do attitude with strong problem-solving skills.
• Professional communication over the phone and in person.
• Strong organisational skills with sharp attention to detail.

Responsibilities

• Welcome branch visitors, maintain a high-standard reception area, handle face-to-face and phone enquiries, and provide clear progress updates.
• Prepare job cards, process retail and cash invoicing, scan paperwork, and keep vehicle history and service records up to date.
• Clarify repair terms (Retail/Warranty/Contract), assist with Work in Progress (WIP) control, notify customers of outstanding campaigns, and support scheduling and follow-up calls.

Skills

Customer focus

Problem solving

Team player

Communication skills

MS Office

Kerridge

Organisational skills

Tools

Kerridge

Job description

Are you a proactive, customer-focused professional looking for your next challenge? Do you have experience working in the automotive trade?

We are seeking a reliable Service Administrator to join a well-established, family-owned truck and van dealership and serve as the main point of contact for our customers.

Salary: £29,410.94 per annum

Benefits: 30 days holiday, Holiday purchase scheme, Free annual MOT

Hours: 44.5 hours per week (Monday to Friday on a rotating shift pattern between 7.00am and 6.00pm, plus 1 in 3 Saturdays 8.00am to 12.00pm)

Location: Bicester, Oxfordshire

You will ensure a seamless experience for every customer, supporting both service operations and front-of-house activities:

Customer Care: Welcome branch visitors, maintain a high-standard reception area, handle face-to-face and phone enquiries, and provide clear progress updates.

Service & Administration: Prepare job cards, process retail and cash invoicing, scan paperwork, and keep vehicle history and service records up to date.

Operational Support: Clarify repair terms (Retail/Warranty/Contract), assist with Work in Progress (WIP) control, notify customers of outstanding campaigns, and support the broader service team with scheduling and follow-up calls.

What We Are Looking For:

• A positive, "can-do" attitude with strong problem-solving skills and a team-player mindset.
• Professional communication skills over the phone and in person.
• Proficiency in Microsoft Office (Word, Excel, Email) and the confidence to learn industry systems like Kerridge.
• Strong organisational skills and sharp attention to detail.

We are committed to helping you grow. This position offers a direct training pathway for candidates aiming to progress into an Accredited Service Advisor role through manufacturer-backed training programs.