Service Administrator

Octane Recruitment; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday including bank on bank

Additional holiday with length of this

Accredited Service Advisor progression

Free annual Class 4 MOT

Company pension

Personal Accident Scheme

Employee referral bonus scheme

Cycle to Work and EV Salary Sacrifice

Paid paternity leave

Free on-site parking

Company uniform provided

Job summary

Octane Recruitment is recruiting for a Service Administrator role at an established commercial vehicle dealership in Bicester. The position involves welcoming customers, handling service enquiries, and supporting Service and Parts Advisors, with a focus on accurate records and professional reception duties.

The role offers a permanent, full-time contract with a salary of £29,410.94 per annum, 44.5 paid hours per week, rotating early/late shifts, and benefits including holiday entitlement,

Qualifications

• Previous customer service or administration experience
• Strong communication skills and a professional telephone manner
• Confident using Microsoft Office, including Excel, Word and Outlook
• Good organisational skills and attention to detail
• Ability to manage multiple tasks within a busy environment
• Experience using Kerridge or automotive dealer management systems is advantageous
• Previous automotive dealership or service reception experience is desirable

Responsibilities

• Welcome customers and manage service reception enquiries
• Answer telephone calls and support Service and Parts Advisors
• Prepare workshop job cards and arrange customer pre-calls and follow-up calls
• Update customers on vehicle servicing and repair progress
• Process retail invoices and maintain accurate service records
• Monitor work in progress (WIP) and support workshop scheduling
• Maintain a professional reception and customer waiting area

Skills

Customer service

Administration

Microsoft Office

Tools

Excel

Word

Outlook

Kerridge

Job description

We are recruiting for a Service Administrator, Service Receptionist or Automotive Customer Service Administrator to join an established commercial vehicle dealership in Bicester. Applicants must have excellent customer service and administration skills, be confident using Microsoft Office and have the right to work in the UK. Previous automotive experience is advantageous but not essential.

Location: Bicester, Oxfordshire

Salary: £29,410.94 per annum

Hours: 44.5 paid hours per week | Monday to Friday rotating shifts of 7:00am-4:00pm, 8:00am-5:00pm or 9:00am-6:00pm, plus 1 in 3 Saturday mornings, 8:00am-12:00pm

Job Type: Permanent, Full Time

Why Apply?

• £29,410.94 annual salary
• 30 days holiday including bank holidays
• Additional holiday with length of service
• Option to purchase up to 3 additional holiday days
• Training and progression into an Accredited Service Advisor role
• Free annual Class 4 MOT
• Company pension and Personal Accident Scheme
• Employee referral bonus scheme
• Cycle to Work and EV Salary Sacrifice schemes
• Paid paternity leave
• Free on-site parking
• Company uniform provided

Service Administrator Role

• Welcome customers and manage service reception enquiries
• Answer telephone calls and support Service and Parts Advisors
• Prepare workshop job cards and arrange customer pre-calls and follow-up calls
• Update customers on vehicle servicing and repair progress
• Process retail invoices and maintain accurate service records
• Monitor work in progress (WIP) and support workshop scheduling
• Maintain a professional reception and customer waiting area

Service Administrator Requirements

• Previous customer service or administration experience
• Strong communication skills and a professional telephone manner
• Confident using Microsoft Office, including Excel, Word and Outlook
• Good organisational skills and attention to detail
• Ability to manage multiple tasks within a busy environment
• Experience using Kerridge or automotive dealer management systems is advantageous
• Previous automotive dealership or service reception experience is desirable
• Must be based in the UK with the right to work