Service Administrator - Motor Trade

ISQ Recruitment; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Structured training

Annual leave 30 days

Additional leave option

Pension and life cover

Wellbeing support

Cycle to work

Uniform and onsite parking

Employee referral scheme

Enhanced paternity pay

Job summary

ISQ Recruitment is recruiting a Service Administrator for a well-established automotive business in Bicester, offering training and support to progress towards becoming an accredited Service Advisor.

This busy aftersales team requires an organised administrator who can welcome customers, handle enquiries and keep accurate service records while supporting Service, Parts and Workshop colleagues.

Qualifications

• Strong customer service skills and a confident, professional telephone manner.
• Good organisation and attention to detail; able to manage changing priorities.
• Proficiency with Outlook, Excel and Word; willing to learn new systems.
• Practical approach to resolving enquiries and supporting colleagues.
• Ability to work independently and as part of a busy team.
• Interest in developing a career in automotive administration or aftersales.

Responsibilities

• Welcome customers and handle telephone, email and face-to-face enquiries professionally.
• Support Service Advisors and Parts Advisors with bookings, customer enquiries and daily administration.
• Prepare workshop job cards, complete pre-service calls and follow up with customers after their visit.
• Provide service and repair updates, helping customers understand the progress of their vehicles.
• Record whether work falls under retail, warranty or maintenance contract arrangements.
• Prepare invoices, maintain filing systems and pass completed job cards for processing.
• Help monitor work in progress and keep vehicle histories and service records accurate.
• Keep reception and customer waiting areas welcoming and presentable.

Skills

Strong customer service

Organisation

Attention to detail

Microsoft Outlook

Microsoft Excel

Microsoft Word

Teamwork

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Service Administrator - Motor Trade

Location: Bicester, Oxfordshire

Salary: £29,410.94 per annum, including the compulsory Saturday rota

Job Type: Full-time, Permanent

Hours: Monday to Friday across rotating shifts: 7am-4pm, 8am-5pm and 9am-6pm, plus 1 in 3 Saturdays, 8am-12pm

Benefits: Training, progression towards an accredited Service Advisor role, enhanced holiday entitlement and onsite parking.

Build your automotive career in a customer-facing role with a clear development opportunity. ISQ Recruitment is recruiting a Service Administrator for a well-established automotive business in Bicester, offering training and support to progress towards becoming an accredited Service Advisor.

This opportunity would suit an organised customer service or administration professional who enjoys helping people, keeping accurate records and working as part of a busy aftersales team.

The Role

You will help customers throughout the vehicle servicing and repair process, keeping them informed and supporting the service, parts and workshop teams. Combining reception duties with workshop administration, you will play an important part in delivering a smooth customer experience.

Key Responsibilities

• Welcome customers and handle telephone, email and face-to-face enquiries professionally.
• Support Service Advisors and Parts Advisors with bookings, customer enquiries and daily administration.
• Prepare workshop job cards, complete pre-service calls and follow up with customers after their visit.
• Provide service and repair updates, helping customers understand the progress of their vehicles.
• Record whether work falls under retail, warranty or maintenance contract arrangements.
• Prepare invoices, maintain filing systems and pass completed job cards for processing.
• Help monitor work in progress and keep vehicle histories and service records accurate.
• Keep reception and customer waiting areas welcoming and presentable.

What We're Looking For

• Strong customer service skills and a confident, professional telephone manner.
• Good organisation, attention to detail and the ability to manage changing priorities.
• Confidence using Microsoft Outlook, Excel and Word, with a willingness to learn new systems.
• A practical approach to resolving enquiries and supporting colleagues.
• The ability to work independently and contribute to a busy team.
• An interest in developing a career in automotive administration or aftersales.

Experience as a Service Administrator, Aftersales Administrator, Service Receptionist or Service Advisor would be beneficial. Relevant customer service and administration experience from other sectors is also welcomed.

What's on Offer

• Structured training and support towards Service Advisor accreditation.
• 30 days' annual leave, including bank holidays, increasing with service.
• The option to purchase additional annual leave.
• Company pension, life insurance and personal accident cover.
• Employee referral scheme and enhanced paternity pay.
• Wellbeing support.
• Cycle to work and electric vehicle salary sacrifice schemes.
• Uniform and onsite parking.

Applicants must already have the right to work in the UK, as visa sponsorship is not available for this role.