Service Administrator

Octane Recruitment Ltd; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Additional holiday

MOT eligibility

Accredited Service Advisor path

Free annual Class 4 MOT

Pension

Personal Accident Scheme

Cycle to Work

EV Salary Sacrifice

Paternity leave

On-site parking

Uniform provided

Job summary

Octane Recruitment Ltd is seeking a Service Administrator role with an established automotive dealership in Bicester. The candidate will welcome customers, handle service enquiries and support advisors, with duties spanning workshop coordination and accurate record-keeping.

Experience in customer service or admin is preferred; strong communication, organisational skills, and confidence with Microsoft Office are essential. Kerridge experience is advantageous, and UK work eligibility is required.

Qualifications

• Previous customer service or administration experience.
• Excellent communication and a professional telephone manner.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Good organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Welcome customers and manage service reception enquiries.
• Answer telephone calls and support Service and Parts Advisors.
• Prepare workshop job cards and arrange pre-calls and follow-up calls.
• Update customers on servicing and repair progress.
• Process retail invoices and maintain accurate service records.
• Monitor WIP and support workshop scheduling.
• Maintain a professional reception and customer waiting area.

Skills

Customer service

Administration

Communication

Organisation

Multitasking

Tools

Microsoft Office

Kerridge

Job description

We are recruiting for a Service Administrator, Service Receptionist or Automotive Customer Service Administrator to join an established commercial vehicle dealership in Bicester. Applicants must have excellent customer service and administration skills, be confident using Microsoft Office and have the right to work in the UK. Previous automotive experience is advantageous but not essential.

Location: Bicester, Oxfordshire

Salary: £29,410.94 per annum

Hours: 44.5 paid hours per week | Monday to Friday rotating shifts of 7:00am–4:00pm, 8:00am–5:00pm or 9:00am–6:00pm, plus 1 in 3 Saturday mornings, 8:00am–12:00pm

Job Type: Permanent, Full Time

Why Apply?

• 30 days holiday including bank holidays
• Additional holiday with length of service
• Option to purchase up to 3 additional holiday days
• Training and progression into an Accredited Service Advisor role
• Free annual Class 4 MOT
• Company pension and Personal Accident Scheme
• Cycle to Work and EV Salary Sacrifice schemes
• Paid paternity leave
• Free on-site parking
• Company uniform provided

Service Administrator Role

• Welcome customers and manage service reception enquiries
• Answer telephone calls and support Service and Parts Advisors
• Prepare workshop job cards and arrange customer pre-calls and follow-up calls
• Update customers on vehicle servicing and repair progress
• Process retail invoices and maintain accurate service records
• Monitor work in progress (WIP) and support workshop scheduling
• Maintain a professional reception and customer waiting area

Service Administrator Requirements

• Previous customer service or administration experience
• Strong communication skills and a professional telephone manner
• Confident using Microsoft Office, including Excel, Word and Outlook
• Good organisational skills and attention to detail
• Ability to manage multiple tasks within a busy environment
• Experience using Kerridge or automotive dealer management systems is advantageous
• Must be based in the UK with the right to work