Service Administrator - Maternity Contract

ROSE & YOUNG RECRUITMENT LTD; Coventry; On-site; GBP 25,000; Full time

Job summary

A recruitment agency in Coventry is seeking a Service Administrator to manage sales and service order processing, maintain records, and support customer return requests. Candidates should possess strong communication and numeracy skills, with experience in sales or administrative roles preferred. This maternity contract offers a salary of £25,000 pro-rated.

Qualifications

• Strong communication skills in spoken and written English.
• Clear and concise numeracy skills.
• Experience in a sales office or administrative workplace is beneficial.

Responsibilities

• Responsible for all sales and service order processing.
• Receive customer requests and prepare documents related to returns.
• Update databases and maintain records of returns.
• Schedule Field Service repair calls.
• Maintain stock management of spare parts.

Skills

Strong communication skills in spoken and written English

Clear and concise numeracy skills

Experience in a sales office or administrative workplace

Intermediate skills with MS office and Excel

Experience with ERP/CRM systems

Ability to work collaboratively

Good PC and organisational skills

Job description

Overview

Service Administrator, Coventry

Salary - £25,000 pro-rated

Maternity Contract - Minimum 6 months

Responsibilities

• Responsible for all sales and service order processing, i.e. quotations, purchase orders, sales orders, confirmations on MS Dynamics - Navision
• Receive customer requests and prepare documents related to processing returns, servicing and exchanges
• Update databases and maintain records of returns, schedule changes, product enhancement or changes, resolve return issues and account for returns inventory - stock release/stock return forms
• Responsible for receiving/shipping deliveries and arranging shipment bookings/documentation
• Schedule Field Service repair calls and co-ordination of Field Service Engineers
• Responsible for stock management of spare parts and re-order levels, together with monthly stocktakes
• Work with Customers and/or distributors to receive accurate account of equipment failures and provides reports to management (specific training would be given for this)
• Maintaining CRM system
• Managing and directing telephone enquiries to the correct staff resource
• Assisting with the preparation of business Key Performance Indicators (KPI)
• Conducting all day-to-day activities with visitors to the facilities including logging all visitors in and out of the building
• Organisation of refreshments and catering requirements for meetings
• Help coordinate Exhibitions, Shows or Events - attendance when necessary
• Provide other areas of administrative support and assists in the general support of the facility with tasks mutually agreed with the UK management team

Qualifications / Skills

• Strong communication skills in spoken and written English
• Clear and concise numeracy skills
• Experience in a sales office or administrative workplace
• Intermediate skills with MS office and Excel
• Experience with ERP/CRM systems would be advantageous
• Ability to work collaboratively to achieve defined business outcomes
• Ideally (though not essential) from a manufacturing or technical background
• Good PC and organisational skills