Service Administrator / Customer services Administrator

Fresh Start Recruitment; Clay Cross CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Service Administrator in Clay Cross, Derbyshire. The role involves managing administrative tasks, supporting the service team, and ensuring customer inquiries are handled effectively. Candidates should have prior customer service experience and strong communication skills. The position offers a pay rate of £12.21 per hour with opportunities for career progression and training.

Benefits

Access to stores discount

Career progression

Ongoing training and development

Qualifications

• Experience in a customer services role in an office environment.
• Strong communication skills are essential.
• Ability to start work immediately is preferred.

Responsibilities

• Manage and coordinate administrative tasks for the service team.
• Handle customer enquiries and service documentation.
• Act as a liaison between service team and customers.

Skills

Strong communication skills

Customer service experience

Ability to handle customer enquiries

Job description

Overview

Ref 11073 — Service Administrator / Customer Services Administrator — Clay Cross, Derbyshire

Hours: 8.00am – 5.00pm, Monday to Friday

Salary: £12.21 per hour; once permanent, benefits include access to stores discount, career progression and ongoing training and development.

Status: Temp to perm; alternatively they will consider someone who is available on a temp bias ongoing.

Location

Based in a modern open-plan air-conditioned office close to Clay Cross, Derbyshire. Own transport preferred.

Role purpose

The Service Administrator/Customer Services Administrator will play an integral role in ensuring smooth operations within service-oriented sectors. This position involves managing and coordinating administrative tasks to support the service team, ensuring that customer enquiries, scheduling, and service documentation are handled efficiently. By acting as a liaison between the service team and customers, the Administrator helps maintain a steady flow of communication and ensures that service delivery meets the expected standards. Responsibilities also include maintaining records, processing service orders, and providing administrative support to enhance the overall service experience. Through organisational skills and attention to detail, Service Administrators contribute to the seamless execution of service operations, ultimately supporting the organisation’s commitment to excellent customer service.

Responsibilities

• Manage and coordinate administrative tasks to support the service team.
• Handle customer enquiries, scheduling, and service documentation efficiently.
• Act as a liaison between the service team and customers to maintain communication and service delivery standards.
• Maintain records and process service orders.
• Provide general administrative support to enhance the service experience.

Requirements / Qualifications

• Have previously worked in a customer services role in an office environment?
• Strong communication skills?
• Good at speaking to customers?
• Can start work immediately?

Company / Recruitment

This vacancy is being advertised by Fresh Start Recruitment (UK), who are acting as an Employment Agency.

Notes

Due to high volumes of applications, we are currently only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, please presume you have not been successful on this occasion.