Service Administrator

Perfect Placement UK Ltd; Stockley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Mon-Fri 8am-6pm

Career development

Ongoing training

Stable dealership

Job summary

Perfect Placement UK Ltd is seeking an experienced Service Administrator for a well-established HGV main dealership in West Drayton. The role offers a competitive salary up to £32,000 and Monday to Friday 8am–6pm, within a supportive team environment.

You will manage invoicing, warranty claims, and general aftersales administration while delivering excellent customer service and maintaining precise records. This is a stable, career‑progressing opportunity at a reputable dealership.

Qualifications

• Experience in automotive administration or service department.
• Experience with Kerridge DMS or equivalent automotive software.
• Understanding of warranty procedures and retail timing processes.
• Strong organisational and time-management skills.
• Professional and proactive approach to customer service.
• Ability to work effectively independently and within a team.
• Motivated to enhance knowledge and skills within the automotive sector.

Responsibilities

• Managing invoicing for completed jobs efficiently and accurately.
• Handling warranty claims and retail timing processes.
• Providing excellent customer service through in-person and telephone communication.
• Performing general administrative functions within the aftersales department.
• Ensuring compliance with company standards and professionalism.
• Maintaining accurate records and documentation related to service operations.
• Supporting warranty work and timing jobs to meet dealership standards.

Skills

Automotive administration

Kerridge DMS

Warranty procedures

Organizational skills

Customer service

Job description

We are pleased to present an excellent opportunity for an experienced Service Administrator to join a well-established HGV main dealership in West Drayton.

This role is ideal for a motivated Service Administrator seeking to advance their automotive career within a professional and supportive environment. The Service Administrator will play a vital part in ensuring smooth operational processes and delivering high-quality customer service.

• Competitive salary of up to £32,000 per annum
• Monday to Friday working hours, 8am to 6pm
• Stable employment in a reputable, well-established dealership
• Varied daily responsibilities, ensuring an engaging work environment
• Opportunity for career development within the automotive sector
• Supportive team environment with ongoing training opportunities

Duties as the Service Administrator will include:

• Managing invoicing for completed jobs efficiently and accurately
• Handling warranty claims and retail timing processes
• Providing excellent customer service through in-person and telephone communication
• Performing general administrative functions within the aftersales department
• Ensuring compliance with company standards and professionalism
• Maintaining accurate records and documentation related to service operations
• Supporting warranty work and timing jobs to meet dealership standards

Requirements:

• Previous experience in an automotive administration or service department role
• Experience with Kerridge DMS or equivalent automotive management software
• Understanding of warranty procedures and retail timing processes
• Strong organisational and time-management skills
• Professional and proactive approach to customer service
• Ability to work effectively independently and within a team
• Motivated to enhance knowledge and skills within the automotive sector

This Service Administrator role offers the chance to join a reputable dealership that values its staff and promotes career growth.

If you are organised, motivated, and have relevant automotive administration experience, this is an excellent next step in your career.