Service Administrator

Auto Skills UK; Bicester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Auto Skills UK in Bicester is recruiting for a Service Administrator to join a busy commercial vehicle workshop. You will greet customers, handle enquiries face-to-face and over the phone, and coordinate between customers and technicians.

In this role you will prepare workshop job cards, arrange customer updates, complete invoicing, and help manage scheduling and work-in-progress. A proactive, organised approach and strong MS Office skills are essential.

Qualifications

• Experience delivering customer service in automotive or commercial vehicle aftersales.
• Strong communication and organisational skills.
• Good knowledge of Microsoft Office.
• Willingness to learn Kerridge and other systems.
• Positive, flexible and proactive attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome customers and handle enquiries face-to-face and by phone.
• Prepare workshop job cards and provide customer updates.
• Liaise with customers and technicians about repairs and work required.
• Complete invoicing and maintain vehicle service records.
• Support workshop scheduling and progress tracking.
• Deliver excellent service and build strong relationships.

Skills

Customer service experience

Communication skills

Organisational skills

Independent working

Teamwork

Tools

Kerridge

Microsoft Office

Job description

Service Administrator

Salary: £29,410.94 per annum

Hours: Monday-Friday + 1 in 3 Saturday mornings

Location: Bicester

We are recruiting for a Service Admin to join a busy commercial vehicle workshop.

The Role

• Welcome customers and deal with enquiries face-to-face and over the phone.


• Prepare workshop job cards and arrange customer updates.


• Liaise with customers and technicians regarding repairs and work required.


• Complete invoicing and maintain accurate vehicle service records.


• Support workshop scheduling and work-in-progress control.


• Deliver excellent customer service and build strong relationships.

What We're Looking For

• Previous customer service experience, ideally within automotive or commercial vehicle aftersales.


• Confident communication and organisational skills.


• Good knowledge of Microsoft Office.


• Comfortable learning new systems such as Kerridge.


• Positive, flexible and proactive attitude.


• Ability to work independently and as part of a team.