Automotive Service Administrator | Customer Care & Ops

hireful.; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Holiday purchase scheme

Free annual MOT

Job summary

hireful. seeks a proactive Service Administrator for a well-established truck and van dealership in Bicester, Oxfordshire. You will be the main point of contact for customers in person and over the phone, ensuring a seamless service experience.

Key duties include preparing job cards, processing invoicing, maintaining vehicle history, and supporting scheduling and follow-up calls. A training path to Accredited Service Advisor is offered through manufacturer-backed programs.

Qualifications

• Proactive, customer-focused approach with strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Team-oriented mindset and reliability.

Responsibilities

• Welcome visitors and handle face-to-face and phone enquiries; provide progress updates.
• Prepare job cards, process retail and cash invoicing, scan paperwork; update vehicle history and service records.
• Clarify repair terms, assist with WIP control, notify customers of campaigns, support scheduling and follow-up calls.

Skills

Customer service

Communication

Organisational skills

Problem solving

Team player

Tools

Kerridge

Microsoft Office

Job description

hireful. seeks a proactive Service Administrator for a well-established truck and van dealership in Bicester, Oxfordshire. You will be the main point of contact for customers in person and over the phone, ensuring a seamless service experience.

Key duties include preparing job cards, processing invoicing, maintaining vehicle history, and supporting scheduling and follow-up calls. A training path to Accredited Service Advisor is offered through manufacturer-backed programs.