Automotive Service Administrator – Growth Path to Advisor

Confidential; Bicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

30 days holiday

Holiday purchase scheme

Free annual MOT

Job summary

Confidential is seeking a proactive Service Administrator for our well-established truck and van dealership in Bicester, Oxfordshire. You will be the main contact for customers, handling front-of-house and service administration with a focus on a seamless customer experience.

Salary is £29,410.94 per annum with 44.5 hours per week and a rotating shift pattern Monday–Friday plus 1 in 3 Saturdays. 30 days holiday, holiday purchase scheme, and free annual MOT are provided.

Qualifications

• A positive, can-do attitude with strong problem-solving skills.
• Professional communication over the phone and in person.
• Strong organisational skills with sharp attention to detail.

Responsibilities

• Welcome branch visitors, maintain a high-standard reception area, handle face-to-face and phone enquiries, and provide clear progress updates.
• Prepare job cards, process retail and cash invoicing, scan paperwork, and keep vehicle history and service records up to date.
• Clarify repair terms (Retail/Warranty/Contract), assist with Work in Progress (WIP) control, notify customers of outstanding campaigns, and support scheduling and follow-up calls.

Skills

Customer focus

Problem solving

Team player

Communication skills

MS Office

Kerridge

Organisational skills

Tools

Kerridge

Job description

Confidential is seeking a proactive Service Administrator for our well-established truck and van dealership in Bicester, Oxfordshire. You will be the main contact for customers, handling front-of-house and service administration with a focus on a seamless customer experience.

Salary is £29,410.94 per annum with 44.5 hours per week and a rotating shift pattern Monday–Friday plus 1 in 3 Saturdays. 30 days holiday, holiday purchase scheme, and free annual MOT are provided.