Service Administrator (12-Month FTC) – Scheduling & Quotes

Owls Hall Environmental Ltd; Essex; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 28 days

Birthday leave

Volunteer day

Extra leave purchase

Wellbeing service

Full training

Job summary

Owls Hall Environmental Ltd. is seeking a Service Administrator to join our team for a 12-month fixed-term maternity cover. The role involves handling calls, pricing servicing and breakdowns, scheduling engineer work and coordinating quotations with external engineers.

The ideal candidate will communicate well, deliver excellent customer service, be proactive, and adept at prioritising tasks to meet deadlines. The office offers a supportive environment with full training and a pension scheme.

Qualifications

• Excellent communication skills.
• Exceptional customer service skills.
• A proactive attitude.
• Ability to prioritise work to meet deadlines.

Responsibilities

• Taking calls from new and existing customers.
• Providing costs for servicing, emptying and breakdowns.
• Scheduling planned and unplanned servicing and emptying work for Engineers.
• Working closely with our external engineers to create quotations for additional work.
• Upselling cash contracts to Direct Debit plans.

Skills

Excellent communication

Exceptional customer service

Proactive attitude

Prioritise deadlines

Job description

Owls Hall Environmental Ltd. is seeking a Service Administrator to join our team for a 12-month fixed-term maternity cover. The role involves handling calls, pricing servicing and breakdowns, scheduling engineer work and coordinating quotations with external engineers.

The ideal candidate will communicate well, deliver excellent customer service, be proactive, and adept at prioritising tasks to meet deadlines. The office offers a supportive environment with full training and a pension scheme.