Customer Service & Scheduling Coordinator (12-Month Contract)

Confidential; Hemel Hempstead; On-site; GBP 23,000 - 32,000; Full time

Job summary

Confidential in Hemel Hempstead is seeking a Customer Service Coordinator on a 12-month fixed-term contract to cover maternity leave. The role combines customer service, scheduling and coordination, acting as the main contact for customers and coordinating engineers to ensure efficient service delivery.

You will work with internal teams, engineers and suppliers to keep operations running smoothly, manage schedules and prioritise requests while delivering high levels of service.

Qualifications

• Experience in customer service, customer coordination, scheduling, resource planning or a similar administrative role.
• Strong organisational skills with the ability to manage diaries, coordinate schedules and prioritise competing demands.
• Excellent communication skills and a confident, professional telephone manner.
• Good attention to detail and the ability to manage multiple tasks accurately.
• A practical, solution-focused approach to resolving problems and handling customer queries.
• Good IT skills, including Microsoft Office.
• The confidence to use your own initiative while working collaboratively with colleagues and external contacts.

Responsibilities

• Act as the main point of contact for customer enquiries, service requests and complaints, ensuring timely responses and a positive customer experience.
• Coordinate engineer diaries and workloads, arranging on-site visits and remote support in line with customer requirements.
• Log and monitor service requests, incidents and quality issues, ensuring these are followed through to resolution.
• Manage changing priorities, investigate issues and escalate complex cases as needed.
• Schedule routine preventative maintenance visits in line with customer contracts.
• Maintain accurate records, update internal systems and produce reports to identify recurring issues.
• Communicate with suppliers and third-party providers to support the smooth delivery of services.
• Provide cover for parts ordering, deliveries and order fulfilment when required.
• Contribute ideas to improve processes, service quality and operational efficiency.

Skills

Customer service

Scheduling

Coordination

Resource planning

Administration

Microsoft Office

Communication

Diary management

Problem solving

Tools

In-house system

Job description

Confidential in Hemel Hempstead is seeking a Customer Service Coordinator on a 12-month fixed-term contract to cover maternity leave. The role combines customer service, scheduling and coordination, acting as the main contact for customers and coordinating engineers to ensure efficient service delivery.

You will work with internal teams, engineers and suppliers to keep operations running smoothly, manage schedules and prioritise requests while delivering high levels of service.