Service Scheduler & Admin — In-Office, Camberley

Layka Recruitment Ltd.; Blackwater; On-site; GBP 20,000 - 28,000; Full time

Job summary

Camberley-based Service Administrator / Scheduler role within a busy, friendly team. You will be the first point of contact, coordinate field engineers, quote preparation, scheduling, and invoicing support to keep projects moving and customers happy.

We value a proactive, organised person with excellent English, attention to detail and the ability to juggle multiple tasks. This office-based position offers variety and the chance to learn across the business.

Qualifications

• Office-based administration experience.
• Experience arranging and scheduling appointments for a field team.
• Experience creating quotes.

Responsibilities

• Being the friendly first point of contact: answering calls and resolving customer queries and complaints.
• Reviewing enquiries for assessments, compartmentation, safety training, surveys and remedial works, and passing them to the right colleague.
• Preparing and sending quotes using our job management system.
• Turning approved quotes into jobs and scheduling them in for our engineers.
• Reading survey and assessment reports, passing them to management for review, and relaying their recommendations to customers.
• Following up with customers, engineers and stakeholders to keep jobs moving.
• Chasing outstanding quotes and approvals.
• Generating and sending invoices.

Skills

Customer service

Attention to detail

Time management

English

Numeracy

Computer literacy

Tools

Job management system

Job description

Camberley-based Service Administrator / Scheduler role within a busy, friendly team. You will be the first point of contact, coordinate field engineers, quote preparation, scheduling, and invoicing support to keep projects moving and customers happy.

We value a proactive, organised person with excellent English, attention to detail and the ability to juggle multiple tasks. This office-based position offers variety and the chance to learn across the business.