Service Administrator - 12 Month Fixed Term Contract (Maternity Cover)

Confidential; Essex; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Contributory pension

28 days holidays

Extra leave days

Birthday off

Charity day

Wellbeing service

Full training

Job summary

Owls Hall Environmental in the United Kingdom is seeking a Service Administrator on a 12-month fixed term contract to support a busy office environment.

You will handle calls from customers, provide costs for servicing, and schedule work for engineers while collaborating with external engineers on quotes and Direct Debit upsells.

The role offers a competitive salary, contributory pension, generous holiday entitlement, paid birthday off, wellbeing support and full training.

Qualifications

• Excellent communication skills.
• Exceptional customer service.
• A proactive attitude and initiative.
• Ability to prioritise work to meet deadlines.

Responsibilities

• Taking calls from new and existing customers.
• Providing costs for servicing, emptying and breakdowns.
• Scheduling planned and unplanned servicing and emptying work for Engineers.
• Working with external engineers to create quotations for additional work.
• Upselling cash contracts to Direct Debit plans.

Skills

Excellent communication

Exceptional customer service

Proactive attitude

Prioritise deadlines

Job description

Service Administrator - 12 Month Fixed Term Contract (Maternity Cover)

Owls Hall Environmental is a leading wastewater engineering business that is expanding to help our customers comply with new legislation. We are seeking to appoint a Service Administrator to join our growing team in our lovely office location.

About the Position

Key Duties and Responsibilities

• Taking calls from new and existing customers
• Providing costs for servicing, emptying and breakdowns
• Scheduling planned and unplanned servicing and emptying work for Engineers
• Working closely with our external engineers to create quotations for additional work
• Upselling cash contracts to Direct Debit plans

Experience, skills and aptitude required:

• Excellent communication skills
• Exceptional customer service skills
• A proactive attitude
• Ability to prioritise work to meet deadlines

In Return, You Will Receive

• A competitive salary, reviewed yearly
• Starting salary of £28,000 per year
• Contributory pension scheme
• 28 days annual leave, increasing with length of service
• Option to buy up to five additional days of annual leave per year
• Paid birthday off, plus one day per year to work with a charity of your choice
• Employee Wellbeing Service providing confidential support, information, expert advice and specialist counselling
• Full training provided