Service Desk Administrator/Up to £30k/Basingstoke

RGB; Basingstoke; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Free parking

Brand-new office

Office-based role

25 days holiday

Pension

Life Assurance

Sick Pay

Job summary

RGB in Basingstoke is recruiting a permanent Service Desk Administrator to join a developing team. You will manage day-to-day service desk administration, coordinate jobs and subcontractors, and maintain accurate records in a brand-new office environment.

The role is fully office-based, Monday to Friday, with a salary of £28,000–£30,000 and 25 days of holiday plus bank holidays. You will play a key part in building the operation from the ground up and supporting engineers and the wider service

Qualifications

• Experience in service desk administration or similar coordination roles.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and ownership of tasks.

Responsibilities

• Administer and coordinate day-to-day service desk operations.
• Progress jobs from instruction through to completion.
• Book and coordinate subcontractor visits and liaise with suppliers.
• Raise purchase orders for subcontractors and suppliers.
• Update and maintain accurate job records.
• Support engineers and the wider service team.
• Handle queries and provide timely updates.
• Carry out general service desk and coordination duties.

Skills

Service Desk Administration

Helpdesk Coordination

Communication skills

Organisational skills

Tools

CAFM software

Job description

Service Desk Administrator Basingstoke Area | £30,000 | Monday–Friday | 8:00am–5:00pm

This permanent Service Desk Administrator role in Basingstoke offers a salary of £28,000 to £30,000, working Monday to Friday, 8:00am to 5:00pm. Based at a newly established office, the successful candidate will join an experienced service team, helping to build the operation from the ground up.

Responsibilities include day-to-day administration and coordination of the service desk, ensuring jobs progress efficiently from initial instruction through to completion. The position involves coordinating jobs, subcontractors and suppliers, so confidence in managing workloads and taking ownership is essential. Applicants should have experience as a Service Desk Administrator, Helpdesk Coordinator or Service Coordinator. Strong organisational skills and the ability to communicate effectively with various stakeholders are key requirements for this role.

Are you an experienced Service Desk Administrator, Helpdesk Coordinator or Service Coordinator looking for your next opportunity£ We''re recruiting for a newly established office in the Basingstoke area, where you''ll join an experienced service team and play an important role in helping build the operation from the ground up. This is a great opportunity for someone who enjoys a busy environment, likes taking ownership of their workload and is confident coordinating jobs, subcontractors and suppliers.

The Role

You''ll be responsible for the day-to-day administration and coordination of the service desk, ensuring jobs are progressed efficiently from initial instruction through to completion.

• Managing incoming service requests and jobs.
• Progressing jobs through to completion and closing them down accurately.
• Booking and coordinating subcontractor visits.
• Liaising with subcontractors and suppliers to arrange works.
• Raising purchase orders for subcontractors and suppliers.
• Monitoring outstanding jobs and following up on progress.
• Updating and maintaining accurate job records.
• Supporting engineers and the wider service team.
• Handling queries and providing updates where required.
• Carrying out general service desk and coordination duties.

The business is currently reviewing its CAFM/job management systems, so experience with facilities, maintenance or job management software would be highly beneficial.

About You

We''re looking for someone who is organised, proactive and confident managing multiple priorities. You may currently be working as a:

• Service Desk Administrator
• Helpdesk Administrator
• Service Coordinator
• Facilities Coordinator
• Maintenance Administrator
• Engineering Administrator
• Helpdesk Coordinator

Experience coordinating engineers, subcontractors or maintenance works would be particularly useful. You''ll need excellent communication skills, strong attention to detail and the ability to keep on top of multiple jobs at different stages.

Above all, we''re looking for someone who takes ownership, communicates well and sees things through to completion.

What''s on Offer£

• £30,000 salary
• Monday–Friday, 8:00am–5:00pm
• 1-hour lunch
• Fully office-based
• Brand-new office environment
• Free on-site parking
• 24-hour site access
• 25 days'' holiday + bank holidays
• Pension
• Life Assurance Scheme
• Sick Pay
• The opportunity to join a new operation at an exciting stage of its development