Service Administrator

Allscreens Nationwide Ltd; Reading; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Free parking

EUV salary sacrifice scheme

Discount schemes

Job summary

A Service Administrator role in Reading is open with Allscreens Nationwide Ltd. The position focuses on booking vehicles for maintenance and MOTs, updating customers on progress, and supporting invoicing and records.

A proactive, organised individual will thrive in this busy automotive service environment. Working Monday to Friday 8am–5pm with one Saturday morning in four, the role offers a friendly, family-oriented team vibe and various employee perks.

Qualifications

• Proven organisational and administrative skills with excellent attention to detail.
• Strong communication skills, both verbal and written.
• Experience working in a busy environment and handling multiple tasks effectively.
• Ability to interpret customer and internal instructions accurately.

Responsibilities

• Book customer vehicles in for routine maintenance, MOTs, and repairs, maximising workshop capacity.
• Provide customers with timely updates on vehicle progress.
• Assist with job card preparation and accurate invoicing for MOTs and repairs.
• Support the workshop by scanning job cards and maintaining vehicle service records.
• Promote additional workshop services and repair work to increase sales.
• Order parts and subcontract work to ensure smooth workflow.
• Conduct post-service feedback calls to ensure customer satisfaction.

Skills

Organisational skills

Administrative skills

Communication skills

Multitasking

Proactive attitude

Teamwork

Job description

We are currently recruiting on behalf of our client for a Service Administrator to join a reputable dealership in Reading, Berkshire. This is an excellent opportunity for a motivated and organised individual seeking to build a rewarding career within the automotive industry. The Service Administrator will be responsible for managing workshop bookings, liaising with customers, and supporting the efficient operation of the Service Department. Our client values individuals with strong organisational skills and a proactive approach, whether or not they have previous automotive administrative experience.

Benefits for the successful Service Administrator:

• Basic salary up to £31,000 plus £4,000 bonus
• Monday to Friday, 8am - 5pm
• One Saturday morning in four (8am - 12pm)
• Discount schemes across high street retailers and additional perks
• Employee benefits such as pension scheme, cycle to work scheme, free parking, and EUV salary sacrifice scheme
• Friendly, family-oriented working environment

Duties of the Service Administrator:

• Book customer vehicles in for routine maintenance, MOTs, and repairs, maximising workshop capacity
• Provide customers with timely updates on vehicle progress
• Assist with job card preparation and accurate invoicing for MOTs and repairs
• Support the workshop by scanning job cards and maintaining vehicle service records
• Promote additional workshop services and repair work to increase sales
• Order parts and subcontract work to ensure smooth workflow
• Conduct post-service feedback calls to ensure customer satisfaction
• Maintain health and safety standards and adhere to company policies
• Support general administrative duties including filing and processing paperwork
• Assist the team with any additional tasks to ensure smooth workshop operations

Requirements of the Service Administrator:

• Proven organisational and administrative skills with excellent attention to detail
• Strong communication skills, both verbal and written
• Experience working in a busy environment and handling multiple tasks effectively
• Ability to interpret customer and internal instructions accurately
• Technical understanding of automotive repair processes; experience with HGV or commercial vehicles advantageous
• Proactive attitude and positive approach to problem solving
• Ability to work independently and as part of a team
• Knowledge of workshop processes and vehicle servicing

This Service Administrator role provides an excellent platform for career development within a thriving automotive business. If you are eager to contribute to a dynamic team and enjoy working in a customer-focused environment, this opportunity is ideal.

Contact Dee Hogger, Automotive Recruitment Specialist at Perfect Placement covering Reading and Berkshire, today to discover more about this fantastic opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.