Service Administrator

Elise Search; Carlisle; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30k

25 days holiday

Full training

Mon-Fri hours

Job summary

Elise Search is seeking a diligent Service Administrator for a well-established vehicle maintenance business with a nationwide depot network. This office-based, Monday to Friday role offers full training and a supportive team environment, with a competitive salary.

You will process completed service and repair jobs for invoicing, update portals and internal systems, maintain spreadsheets, and support warranty, contract and compliance administration as part of the wider service function.

Qualifications

• Previous experience in an administration, customer service or Service Support Administrator role.
• Strong organisational skills with the ability to manage multiple priorities.
• Confidence handling telephone enquiries professionally.
• Accurate data-entry skills and excellent attention to detail.
• Basic Excel skills, including updating and filtering spreadsheets.
• Comfortable learning new systems and working across multiple customer platforms.

Responsibilities

• Process completed service and repair jobs ready for invoicing.
• Update customer portals and internal systems with accurate information.
• Maintain spreadsheets, reports and service records.
• Support warranty, contract and compliance administration as part of the wider Service Advisor and fleet control function.
• Assist with customer and depot enquiries when required.
• Help the wider team manage workload during busy periods.

Skills

Organisational skills

Data entry

Phone handling

Attention to detail

Excel basic

Multitasking

Tools

Excel

Job description

Service Administrator

Join a well-established vehicle maintenance business supporting a nationwide depot network. This office-based day-shift Monday to Friday role offers full training within a supportive and friendly team environment and a competitive salary.

The Role

The Service Administrator will:

* Process completed service and repair jobs ready for invoicing.

* Update customer portals and internal systems with accurate information.

* Maintain spreadsheets, reports and service records.

* Support warranty, contract and compliance administration as part of the wider Service Advisor and fleet control function.

* Assist with customer and depot enquiries when required.

* Help the wider team manage workload during busy periods.

The Service Administrator should have:

* Previous experience in an administration, customer service or Service Support Administrator role.

* Strong organisational skills with the ability to manage multiple priorities.

* Confidence handling telephone enquiries professionally.

* Accurate data-entry skills and excellent attention to detail.

* Basic Excel skills, including updating and filtering spreadsheets.

* Comfortable learning new systems and working across multiple customer platforms.

The Business offers:

* Starting salary of £30,000 p.a.

* 25 days' holiday.

* Monday to Friday working pattern with staggered shifts between 8:00am and 5:30pm.

* Full training on the company's systems, processes and industry knowledge.

* Friendly, informal working environment within an established team of service administrators.

* Long-term career opportunity for a Maintenance Administrator within a stable nationwide operation.

Please click the link to apply for this position