Service Administrator

Ben Burgess & Co. Ltd; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable agricultural service provider in Norwich is seeking a proactive Service Administrator to enhance operational efficiency. This role includes key responsibilities such as managing customer inquiries, scheduling workshop work, and handling warranty documentation. The ideal candidate has relevant experience in a dealership environment and strong customer service skills. The company offers a competitive package, personal development opportunities, and emphasizes work-life balance. Join to experience a supportive workplace culture.

Benefits

Competitive pay

Transparent bonus system

Unrestricted personal and professional development

Enhanced holiday and sick pay schemes

Qualifications

• Relevant experience as a Service Administrator in a busy dealership environment.
• Experience with agricultural machinery or farming industry is desirable.
• Dealing with Warranty paperwork experience.

Responsibilities

• Serve as a point of contact for customer enquiries.
• Book work through the online scheduler tool for the workshop.
• Inform customers when machines are ready for collection.
• Prepare invoices and credits for the Service Manager.

Skills

Customer service experience

Communication skills

Ability to work under pressure

Openness to innovation

Job description

At Ben Burgess we are a trusted partner to farmers, contractors, and businesses across Agriculture, Construction, and GroundsCare. With over 90 years of experience and a deep-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first-class support and innovative solutions that drive real progress.

We are seeking a proactive Service Administrator with a strong focus on efficiency, reporting directly to our Service Managers within the workshop and service teams. This is a key role in delivering outstanding service, ensuring high-quality administration, and supporting the smooth day-to-day operation of our busy service departments.

The role extends beyond traditional administration, encompassing the coordination and delivery of all operational aspects of the service department for both internal and external stakeholders. You will act as a central point of contact for engineers, customers, and fellow managers, playing a vital part in keeping workshop operations running effectively on a daily basis.

Service Administrators accountabilities include:

• Being a key point of contact for external customer enquiries.
• Booking work through the online scheduler tool for the workshop.
• Liaise with customers on additional work, updates and quotes on related jobs / work.
• Inform customers when machines are ready for collection.
• Ensuring and coordinating all paperwork from engineers are completed to the required standards and in-time e.g. job cards, time sheets and warranty paperwork.
• Preparation of invoices and credits to support the Service Manager.
• Monitoring and controlling of Work in Progress (WIP) on a weekly basis, ensuring it remains under the group policy on outstanding WIP.
• Register of new machine warranty with suppliers when machines collected or delivered.
• Undertaking activities for machinery sales to support the delivery of outstanding customer service.
• Ensure paperwork is processed in a timely manner to allow for accurate reporting.
• Assist in the general smooth running of the service department where necessary.

We are looking for someone with:

• Relevant experience working as a Service Administrator in a busy dealership environment.
• Experience with agricultural machinery or farming industry (desirable).
• Experience dealing with Warranty paperwork.
• Strong customer service experience.
• Openness to innovation.
• Excellent communication, engagement and employee development skills.
• Ability to work a Saturday morning on a 1 in 4 rota basis.

What you can expect from us:

Inspired by our founder Ben Burgess, we believe that the key to success lies in nurturing our team members. His core principles continue to shape our approach today, ensuring that our employees are well taken care of.

Furthermore, you can expect a competitive overall package tailored to your role, along with an array of benefits that include:

• Equitable pay, subject to annual reviews, with details available on the application page;
• A transparent bonus system tied to your individual performance and depot success, with regular updates on your progress;
• Unrestricted investment in your personal and professional growth, without the constraints of a training budget;
• A recognition of the importance of work-life balance, offering enhanced holiday and sick pay schemes.

Help us shape our vision for the future and join us at Ben Burgess and experience the difference of working with a company that genuinely values and invests in its people.

Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.

Need assistance with your application? Get in touch at [e-mail] or call 01603 628251.

Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, let us know.