Service Administrator

Career Choices Dewis Gyrfa Ltd; Cross Hands; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days leave + bank holidays

In-house manufacturer training

Company pension scheme

Life assurance and health benefits

Employee benefits hub

Career development opportunities

Job summary

Career Choices Dewis Gyrfa Ltd in Cross Hands is seeking a Vehicle Service Administrator to join a leading commercial vehicle dealer group. The role covers managing WIP, arranging documentation, and ensuring smooth workflow within a busy service department.

You will handle calls, prepare estimates and invoices, maintain service records, and liaise with technicians and customers. The position offers a 40-hour week, 28–30k salary, 25 days leave plus bank holidays and in-house training.

Qualifications

• Previous experience in an administrative or service support role within automotive or commercial vehicle sectors.
• Strong organisational skills with a keen eye for detail.
• Confident communicator, both written and verbal.
• Proficient with IT systems and Microsoft Office suite.

Responsibilities

• Managing Work in Progress (WIP) to ensure seamless workflow
• Handling incoming calls and emails from customers and suppliers professionally
• Preparing job cards, service reports, estimates, and associated documentation
• Maintaining accurate service records and databases
• Raising purchase orders and preparing invoices
• Processing invoicing activities efficiently
• Liaising with technicians, customers, and internal departments to facilitate smooth operations
• Supporting the Workshop Manager with general administrative activities

Skills

Organisational skills

Communication skills

Customer service

Tools

Microsoft Office

IT systems

Job description

A leading commercial vehicle dealer group is seeking a Vehicle Service Administrator to join their team in Cross Hands.

This is an excellent opportunity for an experienced individual to develop their career within a reputable and expanding dealership network.

Benefits of the Service Administrator:

• Salary between £28,000 and £30,000 per annum, dependent on experience - 25 days’ annual leave plus 8 bank holidays, increasing with long service
• Full in-house manufacturer training
• Company pension scheme with additional benefits including life assurance, health and wellbeing support, and access to an employee benefits hub
• Long-term career development with a well-established dealer group operating 17 locations nationwide - 40-hour working week, Monday to Friday, 8:00am-5:00pm with a 1-hour unpaid lunch break

Duties of the Service Administrator:

• Managing Work in Progress (WIP) to ensure seamless workflow
• Handling incoming calls and emails from customers and suppliers professionally
• Preparing job cards, service reports, estimates, and associated documentation
• Maintaining accurate service records and databases
• Raising purchase orders and preparing invoices
• Processing invoicing activities efficiently
• Liaising with technicians, customers, and internal departments to facilitate smooth operations
• Supporting the Workshop Manager with general administrative activities

Requirements of the Service Administrator:

• Previous experience in an administrative or service support role within automotive or commercial vehicle sectors
• Strong organisational skills with a keen eye for detail
• Confident communicator, both written and verbal
• Proficient with IT systems and Microsoft Office suite
• Ability to prioritise tasks and work effectively under pressure as the Service Administrator
• Customer-focused with a professional and friendly manner
• Must reside within a reasonable commuting distance from Salisbury and Andover due to the company’s relocation