Service Administrator

Lockhart Recruitment; Ilminster; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Free on-site parking

Friendly and supportive team

25 days holiday plus bank holidays

Job summary

Lockhart Recruitment are recruiting for a Service Administrator on behalf of a well-established business based in Ilminster. This office-based role offers a busy, varied environment with strong team support and real long-term stability.

You will manage service admin, support engineers, liaise with customers and keep paperwork and systems up to date, in a vibrant team with a down-to-earth culture.

Qualifications

• Previous administration experience within a busy office environment.
• Excellent organisational skills with strong attention to detail.
• Confident and professional telephone manner.
• Strong customer service and communication skills.
• Ability to multitask and prioritise a varied workload.

Responsibilities

• Answer incoming calls and assist customers with service enquiries.
• Create, update and maintain service job cards.
• Process service invoices accurately and efficiently.
• Book in service appointments and schedule work.
• Support engineers with admin requirements and job information.
• Coordinate engineer schedules and routes.
• Update internal systems and maintain records.
• Typ e letters, correspondence and service documentation.
• Liaise with customers, suppliers and internal departments.
• Monitor and progress ongoing service jobs.
• Provide general administrative support to the wider team.

Skills

Organisational skills

Customer service

Communication skills

Telephone manner

Multitasking

Tools

Microsoft Office

Job description

Service Administrator

Location: Ilminster

Salary: £25,000 - £28,000 DOE

Hours: Monday to Friday, 8:30am - 5:00pm (Office Based)

Lockhart Recruitment are delighted to be recruiting for a Service Administrator on behalf of a well-established and successful business based in Ilminster . This is a fantastic opportunity to join a busy, friendly and down-to-earth team in a varied administrative role where no two days are the same.

The company prides itself on its supportive culture, strong team spirit and enjoyable working environment where people genuinely enjoy coming to work. If you're looking for a long-term role with stability, variety and plenty of banter along the way, this could be the perfect opportunity.

The Role

As a Service Administrator, you will play a key role in supporting the day-to-day operations of a busy service department. This is a varied and fast-paced position that requires excellent organisational skills, attention to detail and a proactive approach.

You’ll be responsible for helping the department run smoothly by managing service administration, supporting engineers, liaising with customers and ensuring all paperwork and systems are kept up to date. This is a pivotal role within the business and would suit someone who enjoys being busy, working as part of a close-knit team and getting involved wherever needed.

Key Responsibilities

• Answering incoming telephone calls and assisting customers with service-related enquiries
• Creating, updating and maintaining service job cards
• Processing service invoices accurately and efficiently
• Booking in service appointments and scheduling work
• Supporting engineers with administrative requirements and job information
• Assisting with the coordination of engineer schedules and routes
• Updating internal systems and maintaining accurate records
• Typing letters, correspondence and service documentation
• Liaising with customers, suppliers and internal departments
• Managing service-related paperwork and filing
• Monitoring and progressing ongoing service jobs
• Providing general administrative support to the wider team
• Assisting with ad hoc tasks to ensure the smooth running of the department

About You

Previous administration experience within a busy office environment

Excellent organisational skills with strong attention to detail

Confident and professional telephone manner

Strong customer service and communication skills

Ability to multitask and prioritise a varied workload

Competent IT skills, including Microsoft Office

Takes pride in producing accurate work

Able to work independently and as part of a team

Reliable, adaptable and willing to support colleagues when required

Enjoys working in a busy, fast-paced environment

Comfortable working with a variety of people across the business

Enjoys working in a down-to-earth team where everyone pulls together

Has a good sense of humour and enjoys a bit of banter alongside working hard

Looking for a stable, long-term opportunity within a supportive company

Why Join This Team?

You’ll be joining a friendly, hard-working and down-to-earth team that genuinely enjoys working together. Whilst everyone pulls together during busy periods, there's also plenty of laughs, banter and team spirit, making it a great place to build a long-term career.

The team are supportive, welcoming and looking for someone who will become a valued member of the department. This is an environment where people work hard, help each other out and enjoy what they do.

What's on Offer

• £25,000 - £28,000 depending on experience
• Monday to Friday, 8:30am - 5:00pm
• 25 days holiday plus bank holidays
• Free on-site parking
• Friendly and supportive team environment
• Stable, long‑term opportunity with a reputable local employer
• Varied and busy role with no two days the same
• Opportunity to become a key member of a successful and global growing business

This is an excellent opportunity for an organised and proactive Administrator looking to join a friendly company where they can make a real difference. If you enjoy variety, thrive in a busy environment and are looking for a team that works hard whilst having a laugh along the way.