Dynamic Service Administrator – Busy, Supportive Team Role

Confidential; Ilminster; Sur place; GBP 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free on-site parking

Friendly and supportive team  enviro n

Stable, long-term opportunity

Résumé du poste

Confidential is recruiting for a Service Administrator in Ilminster to support a busy service department. The role is office-based, Monday to Friday, with salary 25,000–28,000 DOE and standard hours.

You will manage service administration, assist engineers, liaise with customers and keep paperwork and systems up to date. The successful candidate will thrive in a fast-paced environment, enjoy teamwork, and contribute to a proactive, supportive department culture with a focus on accuracy and

Qualifications

• Previous administration experience within a busy office environment.
• Excellent organisational skills with strong attention to detail.
• Confident and professional telephone manner.
• Strong customer service and communication skills.
• Ability to multitask and prioritise a varied workload.
• Competent IT skills, including Microsoft Office.

Responsabilités

• Answering incoming telephone calls and assisting customers with service-related enquiries.
• Creating, updating and maintaining service job cards.
• Processing service invoices accurately and efficiently.
• Booking in service appointments and scheduling work.
• Supporting engineers with administrative requirements and job information.
• Assisting with the coordination of engineer schedules and routes.
• Updating internal systems and maintaining accurate records.
• Typing letters, correspondence and service documentation.
• Liaising with customers, suppliers and internal departments.
• Managing service-related paperwork and filing.
• Monitoring and progressing ongoing service jobs.
• Providing general administrative support to the wider team.
• Assisting with ad hoc tasks to ensure the smooth running of the department.

Connaissances

Organisational skills

Attention to detail

Telephone manner

Customer service

Multitasking

IT skills

Outils

Microsoft Office

Description du poste

Confidential is recruiting for a Service Administrator in Ilminster to support a busy service department. The role is office-based, Monday to Friday, with salary 25,000–28,000 DOE and standard hours.

You will manage service administration, assist engineers, liaise with customers and keep paperwork and systems up to date. The successful candidate will thrive in a fast-paced environment, enjoy teamwork, and contribute to a proactive, supportive department culture with a focus on accuracy and