Service Administrator

NHS; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent healthcare provider based in Exeter is seeking three Service Administrators to join their Administration Team. The role involves coordinating patient appointments, ensuring efficient administrative processes, and maintaining confidentiality. Candidates should have strong communication skills and be flexible in a busy environment. This is a 12-month fixed-term contract at 37.5 hours per week, with a supportive work culture that values diversity and inclusion.

Benefits

27 days paid annual leave plus bank holidays

Access to occupational health services

Access to staff discounts and benefits

NHS Pension scheme

Qualifications

• Ability to coordinate and organise patient attendance efficiently.
• Proven experience dealing with service users on the telephone.
• Flexibility and adaptability to changing departmental needs.

Responsibilities

• Coordinate patient appointments for outpatient, inpatient, and day case.
• Maintain confidentiality of patient information.
• Proofreading clinical letters.

Skills

Excellent communication skills

Customer service skills

Ability to work under pressure

IT skills

Job description

Service Administrator

The closing date is 09 January 2026

• The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Royal Devon University Healthcare NHS Foundation Trust arrangements as instructed
• Ensure all administrative processes; and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate
• Undertake general clerical duties to maximise all available capacity in an appropriate way
• Proof reading clinical letters (please note there is no audio typing in this role)
• Monitoring waiting times, ensuring that our patients treatment pathways, from referral to treatment are accurate and up to date (for more information on what this means please visit - NHS England Referral to treatment)
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting you will need to be good communicator with strong customer service skills

Main duties of the job

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.

Job responsibilities

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are looking to recruit 3 enthusiastic and motivated Service Administrators to join the Princess Elizabeth Orthopaedic Centre, in our Administration Team for a 12 month fixed term contract. The successful candidates must be highly motivated with excellent communication skills, enjoy working within busy and vibrant teams, are able to prioritise their workload and can work well under pressure. Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential.

You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and Orthopaedic service as a whole.

If you feel you would be able to meet the demands of this challenging and rewarding role, then we would be delighted to hear from you. Visits to the department are welcome and encouraged.

Working Pattern: 37.5 hours per week, between 08:30 and 17:00

Interview Date: Friday 16th January 2026

For further information please contact: Jasmin Rockey & Jade Auger, Admin Line Managers via email- [e-mail]

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter

Car lease schemes.

The NHS Pension scheme (one of the most generous and comprehensive in the UK).

Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Person Specification

General Requirements

• See job description text above, and (where applicable) you can download a copy of the full job description
• See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Royal Devon University Healthcare NHS Foundation Trust

Address

Royal Devon University Healthcare NHS Foundation Trust

£24,937 to £26,598 a yearper annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

185-26084-12139

Job locations

Royal Devon University Healthcare NHS Foundation Trust