Service Administrator

Consult2Recruit; Port Talbot; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Performance-related bonus

Monday–Friday working week

Job summary

Consult2Recruit is seeking a Service Administrator for Port Talbot to support invoicing, warranty claims, engineer timesheets and general service operations within the heavy plant and construction equipment sector.

You will work closely with the Service Controller to ensure accurate processing from completion through invoicing, while assisting engineers, customers and suppliers in a busy environment.

Qualifications

• Experienced in service administration or a similar administrative role.
• Highly organised with excellent attention to detail.
• Confident communicating with customers, engineers and colleagues.
• Comfortable working in a busy, deadline-driven environment.
• Strong in written communication, with good grammar and spelling.
• Able to prioritise workload and manage competing deadlines.
• Proactive in identifying issues and escalating them appropriately.
• A reliable team player with a professional approach.
• Honest, trustworthy and committed to maintaining high standards.

Responsibilities

• Validate and process service jobs for invoicing.
• Ensure completed jobs are invoiced within agreed timescales.
• Process engineer timesheets accurately on a daily and weekly basis.
• Submit warranty claims with all required supporting documentation.
• Process supplier invoices and resolve discrepancies promptly.
• Maintain accurate service histories for machines and equipment.
• Raise credit notes in accordance with company procedures.
• Assist with monitoring and reducing Work in Progress (WIP).
• Provide general administrative support to the service department.
• Answer incoming calls and deal with enquiries professionally.
• Liaise with customers, engineers, suppliers and internal teams.

Skills

Service administration

Organised

Attention to detail

Customer communication

Job description

Service Administrator – Port Talbot

Salary: Up to £35,000 + Performance Bonus

Hours: Monday–Friday, 40 hours per week

Location: Port Talbot

The Opportunity

We are currently recruiting for an experienced Service Administrator to join a busy service operation within the heavy plant and construction equipment sector.

This is a great opportunity for an organised and detail-focused administrator who enjoys working in a fast-paced environment and takes pride in ensuring work is completed accurately, efficiently and on time.

You’ll become an important part of the service team, providing administrative support across invoicing, warranty claims, engineer timesheets and general service operations.

The Role

Working closely with the Service Controller and wider service team, you’ll help ensure service jobs are processed efficiently from completion through to invoicing.

You’ll also support engineers, customers and suppliers, making this a varied role for someone who enjoys a busy working environment.

Key Responsibilities

• Validate and process service jobs for invoicing.
• Ensure completed jobs are invoiced within agreed timescales.
• Process engineer timesheets accurately on a daily and weekly basis.
• Submit warranty claims with all required supporting documentation.
• Process supplier invoices and resolve discrepancies promptly.
• Maintain accurate service histories for machines and equipment.
• Raise credit notes in accordance with company procedures.
• Assist with monitoring and reducing Work in Progress (WIP).
• Provide general administrative support to the service department.
• Answer incoming calls and deal with enquiries professionally.
• Liaise with customers, engineers, suppliers and internal teams.

About You

• Experienced in service administration or a similar administrative role.
• Highly organised with excellent attention to detail.
• Confident communicating with customers, engineers and colleagues.
• Comfortable working in a busy, deadline-driven environment.
• Strong in written communication, with good grammar and spelling.
• Able to prioritise workload and manage competing deadlines.
• Proactive in identifying issues and escalating them appropriately.
• A reliable team player with a professional approach.
• Honest, trustworthy and committed to maintaining high standards.

What’s on Offer?

• Salary up to £35,000 per annum
• Performance-related bonus
• Monday–Friday working week
• 40 hours per week
• Opportunity to work within the heavy plant and construction equipment sector
• Supportive team environment
• Varied role with plenty of responsibility
• Opportunity to develop your career within an established business