Service Operations Coordinator

Yolk Recruitment Ltd; Caerphilly; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Great culture

Varied responsibilities

Supportive environment

Career development opportunities

Job summary

Yolk Recruitment Ltd is seeking a Service Administrator in Caerphilly to join a busy service team in Wales. The role focuses on coordinating contracts, supporting customers and engineers, and ensuring service activities run smoothly.

You will manage diary schedules, handle enquiries, assist with parts and records, and maintain documentation across SharePoint and CRM systems. Hybrid working is offered with a competitive salary of around £28k depending on experience.

Qualifications

• Previous experience in an administrative, customer service or coordination role.
• Strong organisational skills and excellent attention to detail, with the ability to maintain accurate records.
• Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach.
• Good IT skills, including experience with Microsoft Word and Excel. Knowledge of SharePoint or CRM systems would be advantageous.
• The ability to manage your own workload, prioritise effectively and work positively as part of a wider team.

Responsibilities

• Coordinate and maintain the contract diary, helping to ensure service and maintenance activities are scheduled and managed effectively.
• Act as a key point of contact for customer enquiries, dealing with queries where possible and escalating more complex issues to the appropriate team member.
• Support engineers with job scheduling, job information, parts and materials, ensuring they have the information and resources required to complete their work.
• Maintain accurate service records and documentation, including engineer paperwork, asset information, KPI records and SharePoint files.
• Support parts and materials ordering, customer feedback, records, as well as other administration required to support the smooth running of the service team.

Skills

Organised

Customer-focused

Coordination

Attention to detail

Communication skills

Time management

Teamwork

IT skills

Microsoft Word

Microsoft Excel

SharePoint

CRM systems

Tools

Microsoft Word

Microsoft Excel

SharePoint

CRM systems

Job description

Yolk Recruitment Ltd is seeking a Service Administrator in Caerphilly to join a busy service team in Wales. The role focuses on coordinating contracts, supporting customers and engineers, and ensuring service activities run smoothly.

You will manage diary schedules, handle enquiries, assist with parts and records, and maintain documentation across SharePoint and CRM systems. Hybrid working is offered with a competitive salary of around £28k depending on experience.