Work Order Process Coordinator

finning; Chesterfield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual Bonus

Laptop & Phone

Pension up to 7%

Life Insurance

Share Scheme

Healthcare Benefits

Flexible Working

Mental Health Support

Give As You Earn

Wellbeing Solutions

Length of Service Awards

Job summary

Finning (UK) Ltd is seeking a Work Order Process Co-Ordinator in Chesterfield to support the work order control process and ensure excellent customer service. You will help with answering calls, opening work orders, planning service repairs, resolving disputes, and maintaining communication with customers.

The role involves time sheet entry, coordination of planned activities, and providing general admin support to the service operation.

Qualifications

• Strong organisation and communication skills.
• Experience with order control and invoicing processes.
• Ability to support planning and service repair workflows.
• Customer-focused approach with problem-solving能力

Responsibilities

• Support time sheet entry process.
• Manage work orders including proformas and PO numbers.
• Coordinate planned activities and service delivery.
• Assist service engineers with documentation and processes.
• Provide coverage to ensure timely service delivery and customer satisfaction.

Skills

Good organiser

Good communicator

Process adherence

Customer focus

Parts ordering

Equipment knowledge

Job description

Company

Finning (UK) Ltd

Number of Openings

1

Worker Type

Permanent

Position Overview

As Work Order Process Co-Ordinator you will actively supports the Work Order Control process within the operations to deliver an excellent customer experience whilst achieving operational & financial targets. Provides additional support to the service operation by supporting answering of incoming calls, opening work orders, assisting with planning service repairs, resolution of customer disputes, time sheet entry and maintaining customer communication as required.

Location

Chesterfield

Job Description

Major Job Functions Work Order Process Co-Ordinator

• Support Time sheet entry process
• 'Strong work order Control process, to include producing proformas to customer, obtaining purchase order numbers from customer, work order management through the system and control of work in progress
• Provides support with co-ordination of planned activities
• Support the customer needs and the efficient running of the service operation with general administration & additional duties as required that support the service controller throughout the service repair process. Provide support to the engineer to complete service documentation and help them follow the service processes and procedures. Providing cover for controllers to ensure effective delivery of service to meet our customer needs.
• Following & adhering to service processes and procedures to ensure consistent extraordinary customer service delivery, working to resolve any customer disputes quickly & effectively

Benefits

• A competitive salary
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
• You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards.

About Us

Finning are the largest Caterpillar dealership world-wide, specialising in Heavy Equipment, Machinery, and Power Generation. We have been delivering unrivalled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Specific Skills

• Good organiser
• Good communicator both verbal and written with excellent listening skills
• Process adherence
• Strong sense of care for our customers ensuring they receive the best experience
• Parts ordering experience advantageous
• Basic knowledge of mobile and fixed equipment components and systems (desirable)

Working Environment

Office based.

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package and various flexible benefits.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.