Senior Workplace Experience Lead

CBRE; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE is seeking a Workplace Experience Supervisor to lead a team delivering front-of-house and office services in a corporate setting. You will coordinate daily operations, manage schedules, and partner with vendors to ensure a seamless, high-quality employee and visitor experience.

You will supervise staff, monitor safety and brand standards, handle customer requests, and drive process improvements that align with CBRE's values.

Qualifications

• Experience leading or supervising workplace experience teams in corporate settings.
• Ability to coordinate daily operations, manage schedules and workloads.
• Strong customer service and stakeholder management, including handling complaints professionally.
• Experience managing workplace services within a corporate office environment.
• Vendor management experience, including supplier relationships and contract administration.
• Experience in facilities management, hospitality, property management, or premium customer service environments.
• Excellent communication skills with diverse stakeholders.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and cross-training.
• Maintain records of costs and review invoices for workplace activities.
• Respond to customer requests and escalations for the experience services.
• Approve client materials and ensure brand-aligned data and tools.
• Develop vendor partnerships and assist with contract services and insurance documentation.
• Deliver a world-class orientation experience to new employees and develop techniques to meet objectives.
• Enforce safety standards and assist with the service business continuity plan.
• Resolve complex problems to meet team objectives and improve processes.
• Possibly establish new techniques to ensure objectives are met and align with CBRE goals.
• Lead by example and model CBRE RISE values across teams.

Skills

Team leadership

Operations management

Customer service

Workplace services

Vendor management

Facilities experience

Communication

Job description

CBRE is seeking a Workplace Experience Supervisor to lead a team delivering front-of-house and office services in a corporate setting. You will coordinate daily operations, manage schedules, and partner with vendors to ensure a seamless, high-quality employee and visitor experience.

You will supervise staff, monitor safety and brand standards, handle customer requests, and drive process improvements that align with CBRE's values.