Workplace Experience Supervisor

CBRE; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

CBRE is seeking a Workplace Experience Supervisor to lead a team delivering front-of-house and office services in a corporate setting. You will coordinate daily operations, manage schedules, and partner with vendors to ensure a seamless, high-quality employee and visitor experience.

You will supervise staff, monitor safety and brand standards, handle customer requests, and drive process improvements that align with CBRE's values.

Qualifications

• Experience leading or supervising workplace experience teams in corporate settings.
• Ability to coordinate daily operations, manage schedules and workloads.
• Strong customer service and stakeholder management, including handling complaints professionally.
• Experience managing workplace services within a corporate office environment.
• Vendor management experience, including supplier relationships and contract administration.
• Experience in facilities management, hospitality, property management, or premium customer service environments.
• Excellent communication skills with diverse stakeholders.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and cross-training.
• Maintain records of costs and review invoices for workplace activities.
• Respond to customer requests and escalations for the experience services.
• Approve client materials and ensure brand-aligned data and tools.
• Develop vendor partnerships and assist with contract services and insurance documentation.
• Deliver a world-class orientation experience to new employees and develop techniques to meet objectives.
• Enforce safety standards and assist with the service business continuity plan.
• Resolve complex problems to meet team objectives and improve processes.
• Possibly establish new techniques to ensure objectives are met and align with CBRE goals.
• Lead by example and model CBRE RISE values across teams.

Skills

Team leadership

Operations management

Customer service

Workplace services

Vendor management

Facilities experience

Communication

Job description

About The Role

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need

• Experience leading or supervising workplace experience, front-of-house, reception, concierge, hospitality, or office services teams.
• Proven ability to coordinate daily operations, manage schedules, allocate workloads, and cross-train team members.
• Strong customer service and stakeholder management experience, including handling complaints, service escalations, and resolving issues professionally.
• Experience managing workplace services within a corporate office environment, ensuring a high-quality employee and visitor experience.
• Vendor management experience, including supplier relationships, contract administration, service reviews, and compliance documentation.
• Experience working in facilities management, workplace experience, hospitality, property management, corporate real estate, or premium customer service environments.
• Strong communication skills with the ability to engage confidently with employees, visitors, vendors, and senior stakeholders.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.