Premium Workplace Experience Lead (Facilities & Front Desk)

CBRE; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

CBRE, a global leader in commercial real estate services, seeks a Senior Facilities Coordinator (Workplace Experience) to lead a reception team and ensure a five-star experience for clients, colleagues and guests. You will oversee desk coverage, onboarding, training, and premium concierge services while coordinating with vendors and security teams.

You will champion attention to detail, proactive problem solving, and clear cross-team communication in a dynamic workplace environment at a global

Qualifications

• Experience in facilities or premium front-of-house services.
• Ability to convey complex operational updates clearly to diverse teams.
• Strong attention to detail, time management and continuous-improvement mindset.

Responsibilities

• Line-manage, mentor, and motivate reception team to maintain warm, polished service.
• Oversee desk coverage, rosters, onboarding and ongoing training for seamless delivery.
• Coach premium hospitality touch points, greet protocols and lobby presentation.
• Oversee guest excellence, concierge requests, executive dining and visitor access.
• Manage janitorial and maintenance work orders, vendors, supplies and meeting spaces.
• Enforce security and emergency protocols while producing brand-compliant client materials.
• Identify and resolve operational challenges using established procedures.

Skills

Facilities experience

Workplace operations

Premium front-of-house

Decision-making

Cross-team communication

Job description

CBRE, a global leader in commercial real estate services, seeks a Senior Facilities Coordinator (Workplace Experience) to lead a reception team and ensure a five-star experience for clients, colleagues and guests. You will oversee desk coverage, onboarding, training, and premium concierge services while coordinating with vendors and security teams.

You will champion attention to detail, proactive problem solving, and clear cross-team communication in a dynamic workplace environment at a global