Senior Workplace Experience & Client Relations Lead

Bidvest Noonan; Greater London; Vor Ort; GBP 55.000 - 85.000; Vollzeit

Zusammenfassung

Bidvest Noonan is seeking a Client Relationship Manager to join onsite at a flagship corporate HQ, focusing on soft services and workplace experience. You will be the primary strategic interface between the client and Bidvest Noonan, driving continuous improvement and ensuring world-class service delivery across all contracted facilities.

You will lead onsite teams, present at executive levels, and champion a culture of exceptional customer experience and operational excellence, ensuring safety,

Qualifikationen

• Experience leading Facilities Management, Workplace Experience or Soft Services teams.
• Proven track record of delivering exceptional service within corporate environments.
• Strong ability to manage senior stakeholders and present at executive level.

Aufgaben

• Build and maintain trusted relationships with senior client stakeholders and act as the onsite point of contact.
• Lead operational, monthly and quarterly business reviews; ensure actions are delivered.
• Oversee service delivery across all contracted services and monitor KPIs and standards.
• Champion an experience-led culture and maintain high client-facing environment standards.
• Identify innovative solutions and continuous improvement initiatives to enhance performance.

Kenntnisse

Stakeholder management

Facilities Management

Workplace Experience

Soft Services

Leadership

Jobbeschreibung

Bidvest Noonan is seeking a Client Relationship Manager to join onsite at a flagship corporate HQ, focusing on soft services and workplace experience. You will be the primary strategic interface between the client and Bidvest Noonan, driving continuous improvement and ensuring world-class service delivery across all contracted facilities.

You will lead onsite teams, present at executive levels, and champion a culture of exceptional customer experience and operational excellence, ensuring safety,