Client Relationship Manager

Bidvest Noonan; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Bidvest Noonan is seeking a Client Relationship Manager to join onsite at a flagship corporate HQ, focusing on soft services and workplace experience. You will be the primary strategic interface between the client and Bidvest Noonan, driving continuous improvement and ensuring world-class service delivery across all contracted facilities.

You will lead onsite teams, present at executive levels, and champion a culture of exceptional customer experience and operational excellence, ensuring safety,

Qualifications

• Experience leading Facilities Management, Workplace Experience or Soft Services teams.
• Proven track record of delivering exceptional service within corporate environments.
• Strong ability to manage senior stakeholders and present at executive level.

Responsibilities

• Build and maintain trusted relationships with senior client stakeholders and act as the onsite point of contact.
• Lead operational, monthly and quarterly business reviews; ensure actions are delivered.
• Oversee service delivery across all contracted services and monitor KPIs and standards.
• Champion an experience-led culture and maintain high client-facing environment standards.
• Identify innovative solutions and continuous improvement initiatives to enhance performance.

Skills

Stakeholder management

Facilities Management

Workplace Experience

Soft Services

Leadership

Job description

We are seeking a Client Relationship Manager to join our team onsite with a prestigious client. You’ll be responsible for creating and maintaining an exceptional workplace experience across a flagship corporate headquarters focusing on the soft services. You’ll ensure service excellence, operational performance, and client satisfaction at every touchpoint.

Acting as the primary strategic interface between the client and Bidvest Noonan, you will build trusted stakeholder relationships, drive continuous improvement initiatives, champion innovation and ensure the consistent delivery of world-class workplace and facilities services.

Key Responsibilities

• Build and maintain trusted relationships with senior client stakeholders and act as the primary onsite point of contact.
• Lead operational, monthly, and quarterly business reviews, ensuring actions and improvements are delivered.
• Oversee service delivery across all contracted services, driving performance against KPIs and service standards
• Champion an experience-led service culture, ensuring all client-facing environments are maintained to the highest standards.
• Identify and implement innovative solutions and continuous improvement initiatives that enhance performance and customer experience.
• Ensure contractual compliance, audit readiness, health and safety standards, and accurate performance reporting.
• Lead, develop, and inspire onsite teams to deliver service excellence and a strong customer-focused culture.

Ideal Candidate

The ideal candidate will be an experienced Facilities Management, Workplace Experience, or Soft Services leader with a proven track record of delivering exceptional service within a corporate or financial services environment.

You’ll have strong experience managing senior stakeholder relationships, presenting at executive level, and driving operational excellence. Commercially astute and customer-focused, they will be passionate about creating outstanding workplace experiences, leading high-performing teams, and delivering continuous improvement and innovation.

About us

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.