Director of Operations

Bidvest Noonan; West Byfleet; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading service provider in the UK is seeking a Director of Operations to optimize customer services in Cleaning and Integrated Services. This role involves developing operational excellence, managing multiple service lines, and ensuring a high-performance culture. Candidates should have over 5 years in senior management, strong leadership skills, and a passion for delivering exceptional customer service while achieving performance targets. The position provides an opportunity to innovate and drive growth within a collaborative team environment.

Qualifications

• 5+ years of proven experience in a senior leadership role.
• Superior knowledge of operational functions including finance, customer service and operations.
• Ability to streamline and implement new structures for maximum efficiency.

Responsibilities

• Oversee day-to-day operations of role portfolio.
• Develop and implement process improvements to enhance service quality.
• Maintain full compliance with industry standards and legislation.

Skills

Leadership

Relationship management

Financial management

Communication

Operational planning

Customer service

Education

Relevant Business Degree

Job description

Join to apply for the Director of Operations role at Bidvest Noonan.

You'll report to the Managing Director, Central Solutions, and the role holder will develop and lead operational excellence and best business practice within our Cleaning and Integrated Services sector; optimizing our service(s) and value offering to customers to achieve performance targets. You will bring innovation, leadership, clear financial focus, and growth and ensure a high-performance culture within your remit. This is an active and visible role within a growing division requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

Key Responsibilities

• Oversee day-to-day operations of role portfolio.
• Develop and implement process improvements to enhance service quality and efficiency.
• Experience in the cleaning, associated services and integrated services market within the sector is essential.
• Proven experience in a senior operational management role managing multiple service lines, multiple sites and people.
• Collaboration with executive-level management in the development of performance goals and long-term operational plans.
• Set strategic goals for operational efficiency and increased productivity.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives.
• Analyse current operational processes and performance, recommending solutions for improvement.
• Build and maintain relationships with all department leads, external partners and vendors to make decisions regarding operational activity and strategic goals.
• Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs.
• Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
• This role will require significant interaction at all levels within the Company and with internal stakeholders and external clients so excellent communication and influencing skills are required.
• High degree of involvement in supporting business development activity including quotes/tender submissions and client presentations.
• The individual will possess excellent leadership and motivational skills in order to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style.
• Self-motivated and able to work on own initiative often in challenging situations as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies.
• Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation.

Key working relationships

• Business unit Senior Leadership Team
• GB Executive Team
• Human Resources
• People & Payroll Service
• Customer Experience
• Health & Safety
• Clients
• Frontline Teams

Knowledge, experience and skills

• A relevant Business Degree, experience to similar level or equivalent.
• Proven experience (5+ years) senior leadership role in an appropriate field.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, operations and people management.
• Proven ability to plan and manage operational process for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Strong working knowledge of industry regulations and legislative guidelines.
• A successful track record of operating at a strategic level, building strong client relationships and value-based management.
• Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture.
• Entrepreneurial spirit, together with an energy and passion to develop a successful and growing division.
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Effective communication and negotiation skills, capable of building lasting client relationships.
• A passion for providing first class customer service.
• A strong and motivated leader with the ability to lead by example.
• An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/decision makers.

About The Company

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work. We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognize their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other