Helpdesk & Client Support Associate

Bidvest Noonan; Newry; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Car parking

Bike to work scheme

Employee Assistance Program (EAP)

Job summary

Bidvest Noonan Group is seeking an administrator/operations support role based in Newry, United Kingdom. The position reports to the Helpdesk Supervisor and Centre management, serving as the first point of contact for client enquiries via phone and email, and coordinating with trades and subcontractors to resolve requests.

The role emphasizes timely, accurate tasks, initiative, and professional presentation, with a focus on supporting the operations team and delivering feedback at key stages.

Responsibilities

• First point of contact support to client enquiries, respond to and resolve customer requests through telephone calls and email requests
• Liaise with tradesmen and subcontractors to respond to and resolve client requests, providing feedback at key stages
• Track quoted works costs and labour to ensure delivery of commercially profitable quoted works in a timely manner
• Provide back-up support during busy periods and holiday/absence coverage for other Admin and the general Operations Team

Job description

Bidvest Noonan Group is seeking an administrator/operations support role based in Newry, United Kingdom. The position reports to the Helpdesk Supervisor and Centre management, serving as the first point of contact for client enquiries via phone and email, and coordinating with trades and subcontractors to resolve requests.

The role emphasizes timely, accurate tasks, initiative, and professional presentation, with a focus on supporting the operations team and delivering feedback at key stages.