Senior Workplace Ambassador

ISS Facilities Services; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company seeks a Senior Workplace Ambassador in Edinburgh to enhance well-being and productivity. The role involves providing exceptional concierge-style service, managing visitor inquiries, and supporting workplace initiatives. Candidates should have facilities management experience and a background in customer service. Strong communication skills and attention to detail are crucial. This permanent role offers an exciting opportunity in a diverse and inclusive environment.

Qualifications

• Experience in Facilities Management and stakeholder engagement.
• Background in retail, hospitality, or customer service within a corporate environment.
• Strong knowledge of MS Office and other relevant systems.
• Excellent communication and time management skills.
• Exceptional attention to detail and passion for outstanding customer service.

Responsibilities

• Act as the primary host for colleagues and visitors.
• Manage visitor enquiries via telephone and in person.
• Provide concierge-level support for various requests.
• Support operational decision-making to optimise colleague experience.
• Build strong relationships to personalise future visits.
• Monitor and maintain workspace standards.
• Assist with community initiatives.
• Conduct building tours and periodic reviews.

Skills

Facilities Management

Stakeholder engagement

Customer service

MS Office

Communication

Time management

Education

IOSH or NEBOSH certification

Job description

Senior Workplace Ambassador

Contract: Banking
Location: Edinburgh, EH2 2LL
Hours of work: 37.5
Contract Type: Permanent

Overview

We are seeking a dynamic and hands‑on Senior Workplace Ambassador to join our Workplace Experience team. This versatile role spans all areas of Facilities Management and workplace operations, requiring a proactive approach to stakeholder management, process improvement, and delivering exceptional experiences.

You will curate an environment that enhances well‑being, productivity, and company culture, ensuring colleagues and guests feel valued and supported.

Job Description

In this role you will act as the main point of contact for colleagues and visitors, providing a five‑star concierge‑style service and driving initiatives that elevate the on‑site experience. From managing events and wellness programmes to maintaining building standards and implementing creative solutions, you will help deliver the unexpected and make our spaces truly inspiring.

Key Responsibilities

• Act as the primary host and point of contact for colleagues and visitors, ensuring a welcoming and professional environment.
• Manage visitor enquiries in person and via telephone, including booking guests through the Visitor Management System.
• Provide concierge‑level support for requests related to technology, food services, events, wellness schedules, couriers, and maintenance.
• Support the Workplace Lead in operational decision‑making to optimise colleague experience.
• Build strong relationships and capture individual preferences to personalise future visits and accommodate special requests creatively.
• Monitor and maintain workspace standards, reporting issues such as cleaning, lighting, and general maintenance to relevant departments.
• Assist with community initiatives, including event support, wellness activities, and fostering connections between colleagues.
• Conduct building tours and periodic reviews of floor documentation, updating as required.

Professional and Personal Competencies / Qualifications

• Experience in Facilities Management and stakeholder engagement.
• Background in retail, hospitality, or customer service within a corporate environment.
• Strong knowledge of MS Office and other relevant systems.
• Excellent communication and time management skills.
• IOSH or NEBOSH certification (preferred).
• Exceptional attention to detail and a passion for delivering outstanding customer service.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]