Senior Waiter: Hospitality Lead & Guest Experience Champion

Fire & Vine Hospitality; Liverpool; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Food discount 50%

Apprenticeship scheme

Cycle to work scheme

Wellbeing platform

Career development

Staff meals on shift

Job summary

GAUCHO Liverpool is seeking an experienced Senior Waiter to join our team. You will be the GAUCHO ambassador, delivering outstanding hospitality, upselling products with confidence and guiding guests through the menu.

You’ll work with the team to maximise sales, ensure accurate orders, and maintain a clean, welcoming dining room. A positive attitude and teamwork are essential for success.

Qualifications

• Experience in hospitality environments.
• Ability to upsell and enhance guest experience.
• Strong teamwork and guest-focused service.

Responsibilities

• Provide unforgettable GAUCHO hospitality and guest care.
• Act as GAUCHO ambassador and uphold service standards.
• Strengthen product knowledge to guide menu choices.
• Assist management to maximise sales and average spend per head.
• Ensure accurate order processing and smooth restaurant operations.
• Maintain a clean, organised restaurant and follow setup/breakdown procedures.

Skills

Hospitality

Team player

Upselling

Guest service

Communication

Positive attitude

Professional conduct

Job description

GAUCHO Liverpool is seeking an experienced Senior Waiter to join our team. You will be the GAUCHO ambassador, delivering outstanding hospitality, upselling products with confidence and guiding guests through the menu.

You’ll work with the team to maximise sales, ensure accurate orders, and maintain a clean, welcoming dining room. A positive attitude and teamwork are essential for success.