Senior Waiter — Guest Experience Leader, 50% Staff Discount

Fire & Vine Hospitality; Glasgow; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

50% food discount

Apprenticeship options

Cycle to work

Wellbeing platform

Staff meals

Career progression

Job summary

GAUCHO Glasgow is seeking an experienced Senior Waiter to join our team. The ideal candidate will be hardworking, maintain a positive attitude, and work well within a team as a GAUCHO ambassador who can upsell GAUCHO products with confidence.

Responsibilities include delivering outstanding hospitality, representing GAUCHO, developing product knowledge to guide guests, and supporting management to drive sales.

Qualifications

• Warmth, empathy and genuine hospitality toward guests and colleagues.
• Positive approach and role model for new team members.
• Team player in a fast-paced environment.
• Approachable, well-mannered and professional at all times.
• Be able to create a fun and welcoming restaurant atmosphere.
• Demonstrates service excellence and GAUCHO standards.

Responsibilities

• Work with the restaurant team to offer an unforgettable GAUCHO experience for all guests through elevated hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following GAUCHO steps and standards.
• Maintain extensive product knowledge to host tables and guide guests with menu choices.
• Support management to maximise sales by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Help maintain a clean and organized restaurant and follow setup/breakdown procedures.

Skills

Hospitality

Teamwork

Upselling

Customer focus

Job description

GAUCHO Glasgow is seeking an experienced Senior Waiter to join our team. The ideal candidate will be hardworking, maintain a positive attitude, and work well within a team as a GAUCHO ambassador who can upsell GAUCHO products with confidence.

Responsibilities include delivering outstanding hospitality, representing GAUCHO, developing product knowledge to guide guests, and supporting management to drive sales.