Senior Visitor Experience Officer - Maidenhead

National Trust; Taplow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A conservation organization seeks a Senior Visitor Experience Officer to enhance visitor engagement and operational management at Cliveden. You will lead a dedicated team while ensuring all visitors receive a memorable experience. Experience in audience engagement, strong leadership skills, and safety compliance knowledge are critical. Perks include substantial pension, free entry to sites, flexible working, and discounts. Join us to help shape exciting ambitious future projects and grow visitor numbers.

Benefits

Pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Gym memberships discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at Trust places

Qualifications

• Experience in consistently delivering engaging visitor experiences.
• Ability to lead and coordinate teams effectively.
• Demonstrated capability in budget management and performance tracking.
• Deep knowledge of compliance in public environments.

Responsibilities

• Ensure smooth operational delivery of visitor experiences.
• Work closely with visitor experience teams.
• Manage conflicting priorities and respond to operational challenges.
• Supervise volunteers and staff while ensuring a positive working environment.

Skills

Knowledge of audience engagement

Strong leadership skills

Agility in responding to challenges

Budget monitoring skills

Understanding of health and safety compliance

Communication and relationship building

Job description

You'll report to the Visitor Experience Manager, working closely with the colleagues in the visitor experience team and wider property to ensure the delivery is smooth operationally, departments feel involved, and objectives are met. You'll work across the Cliveden property group (including Maidenhead and Cookham Commons). You will be required to work some evenings and weekends throughout the year (including Bank holidays) depending on the operational demands of the site. Cliveden's Italianate mansion, riverside setting and family-friendly events draw visitors all year round, making this property a busy location with a wide range of opportunities. There is always plenty to do at the 375-acre estate, with conservation of the Long Garden among recent projects. Cliveden's team are close-knit with a wonderful sense of community. The nearest station is Taplow, or you'll need your own transport to get here. There are 3 main catering outlets; The Conservatory Caf (indoor seating), The Walled Garden Kiosk and Woodland Trailer, with seasonal pop ups for all visitors to enjoy a bit to eat! There are acres of woodland paths, a series of formal gardens with far-reaching views across the Thames and an intimate Rose Garden for those wanting a little bit of peace and tranquillity.

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Knowledge of audience engagement, inclusive programming and consistently good, repeatable experiences
• Strong leadership and team co-ordination skills
• Ability to respond to operational challenges with agility and professionalism
• Ability to effectively monitor budgets and track performance
• Deep understanding of health and safety, safeguarding, and compliance in public environments
• We've got an opportunity for you to join our team at Cliveden as the Senior Visitor Experience Officer. It's an exciting time to join the team as we continue to look ahead to ambitious future projects and grow our visitor numbers.

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

• Skilled at communicating, and building good working relationships within property teams and externally with partners
• Used to working with and supervising volunteers and staff. Comfortable having difficult conversations or resolving conflict
• Able to effectively manage conflicting priorities
• The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Rental deposit loan scheme Season ticket loan EV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places