Senior User Researcher (Public Services) — Hybrid/Remote

Hard Problems; Greater London; Híbrido; GBP 50 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

30 days annual leave

Flexible working hours

Flexible parental leave

Remote working

Counselling services

Tax/financial advice

Smart Tech scheme

Cycle to Work

Healthcare and pension options

Resumo da oferta

Made Tech is seeking a Senior User Researcher in London to lead end-to-end research on public-sector client projects within a multidisciplinary team. You will scope studies, select methods, and synthesize findings to inform service design and delivery.

The role sits in the Strategy and Design department, requires SC clearance, and offers flexible hybrid work across UK offices with some remote options.

Qualificações

• Experience with user‑centred, lean and agile research methodologies.
• Ability to communicate clearly with research participants and stakeholders.
• Familiarity with GDPR and data handling in research.

Responsabilidades

• Lead end-to-end research on client projects within multidisciplinary teams.
• Scope research goals to define success metrics.
• Select and apply qualitative and quantitative methods for each project.

Conhecimentos

Usability testing

Contextual inquiry

Rapid research

Survey design

Inclusive design

Descrição da oferta de emprego

Made Tech is seeking a Senior User Researcher in London to lead end-to-end research on public-sector client projects within a multidisciplinary team. You will scope studies, select methods, and synthesize findings to inform service design and delivery.

The role sits in the Strategy and Design department, requires SC clearance, and offers flexible hybrid work across UK offices with some remote options.