Senior User Researcher . Made Tech

Design Better Podcast; Greater London; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working hours

Flexible parental leave

Remote working

Counselling services

Tax/financial advice

Smart Tech scheme

Cycle to Work

Healthcare and pension options

Job summary

Made Tech is seeking a Senior User Researcher in London to lead end-to-end research on public-sector client projects within a multidisciplinary team. You will scope studies, select methods, and synthesize findings to inform service design and delivery.

The role sits in the Strategy and Design department, requires SC clearance, and offers flexible hybrid work across UK offices with some remote options.

Qualifications

• Experience with user‑centred, lean and agile research methodologies.
• Ability to communicate clearly with research participants and stakeholders.
• Familiarity with GDPR and data handling in research.

Responsibilities

• Lead end-to-end research on client projects within multidisciplinary teams.
• Scope research goals to define success metrics.
• Select and apply qualitative and quantitative methods for each project.

Skills

Usability testing

Contextual inquiry

Rapid research

Survey design

Inclusive design

Job description

# Senior User ResearcherMade Tech, London, UKPublic services## Why this work mattersMade Tech helps central government, the NHS and local councils build and modernise digital public services, improving outcomes for millions of people across the UK.View the full listing and apply →Listed 30 Oct 2026 · **Apply by 6 Nov 2026**Applications are handled by Made Tech, not by Hard Problems.## About Made TechMade Tech is a digital services company working to improve society through technology. It partners with public sector organisations, including government departments, local authorities and the NHS, to design, build and manage digital products and services. Its work includes projects such as the Homes for Ukraine service, housing repair platforms for local authorities, and digitalising access to NHS mental health services for children.### The roleSenior User Researchers at Made Tech are experienced practitioners who work as the research subject matter expert on multidisciplinary client delivery teams. They collaborate with User-Centred Design (UCD) colleagues as well as data and technology teams to understand the challenges people face when using public services. The role sits within the Strategy and Design department and requires SC security clearance.### What you would do* Lead the end-to-end research process on client projects, communicating research decisions clearly to the team and stakeholders* Scope the focus of research so that everyone involved has a shared understanding of what success looks like* Select and apply the most appropriate qualitative and quantitative research methods for each project* Work as a solo researcher within a multidisciplinary team on client deliveries* Plan research that informs the design of public services that are helpful, usable and accessible* Analyse and synthesise research findings, creating compelling and actionable insights suited to the phase of development* Build and maintain relationships with key project stakeholders, keeping them informed of research progress* Present findings in show-and-tells and key meetings to delivery teams and stakeholders* Advocate for user research and evidence-based decision-making throughout project delivery* Support the hiring and onboarding of researchers, contribute to communities of practice, and share knowledge back to the user research community### What they are looking for* Experience with user-centred, lean and agile research methodologies, including usability testing, contextual enquiry, rapid research, survey development, measurable and evaluative research, and accessibility and inclusive design* Ability to work independently as a solo researcher within a multidisciplinary team* Familiarity with Made Tech's research standards, the MRS code of practice and GDPR requirements* Ability to communicate clearly with research participants, including sharing GDPR policies* A proactive approach to learning new research methods and analysis techniques, and sharing that learning with colleagues* Willingness to seek and give constructive feedback* Desirable: skills in Service Design, Content Design or Interaction Design### Working arrangementsThe role is based at any of Made Tech's UK office hubs (Bristol, London, Manchester or Swansea) on a hybrid basis, with part-time remote working available. Successful candidates will be required to obtain SC security clearance.### Pay and benefitsThe salary range is £50,000 - £60,000 per year. Benefits include 30 days paid annual leave plus bank holidays, flexible working hours, flexible parental leave, part-time remote working, paid counselling, and access to financial and legal advice. A flexible benefits platform provides a Smart Tech scheme, Cycle to Work scheme, and an individual allowance that can be invested in a healthcare cash plan or pension.## DetailsLocation: London, UKOn-site or remote: HybridSalary: £50,000 - £60,000Sector: Public servicesRole: User researchSeniority: SeniorOrganisation: For-profitThis job is listed on the Hard Problems job board, but details come from the employer’s own listing and may have changed — always check the original posting.