Senior User Researcher - Design-Led Public Services Remote

Made Tech Group; Greater London; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

30 days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working

Paid counselling

Job summary

Made Tech is seeking a Senior User Researcher to join our design-led public sector practice. You will collaborate with multidisciplinary teams to plan, conduct and synthesize user research that informs end-to-end service design for public services.

You will champion user-centred approaches, apply qualitative and quantitative methods, ensure GDPR compliance, and present actionable insights in stakeholder meetings.

Qualifications

• Extensive experience in user-centred design and research for public sector projects.
• Expertise in qualitative and quantitative research methods.
• Ability to lead end-to-end research and communicate findings to stakeholders.

Responsibilities

• Acts as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders
• Scope the focus of research, so everyone involved has a shared understanding of what success looks like
• Comfortable in selecting the most appropriate qualitative / quantitative research methods when designing a research project
• Able to work as a solo researcher within a multidisciplinary team on client deliveries
• Advocating for user research within the project delivery and with stakeholders
• Plan research that informs the design of public services that are helpful, usable and successful
• Understands and help teams to apply a range of methods to analyse research data and synthesise findings
• Creates compelling and actionable insights which are suited to the research development phase
• Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research
• Presenting findings in ‘show & tells’ / in key meetings to project delivery team and key stakeholders
• Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas
• Advocates for teams to make decisions based on research findings

Skills

User research

Qualitative methods

Quantitative methods

Usability testing

Contextual enquiry

Rapid research

Accessibility

GDPR compliance

MRS code of practice

Stakeholder communication

Job description

Made Tech is seeking a Senior User Researcher to join our design-led public sector practice. You will collaborate with multidisciplinary teams to plan, conduct and synthesize user research that informs end-to-end service design for public services.

You will champion user-centred approaches, apply qualitative and quantitative methods, ensure GDPR compliance, and present actionable insights in stakeholder meetings.