Senior User Researcher - Hybrid, Impact-driven UX Leader

Bupa; Salford; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days holiday

Pension plan

Life insurance

Onsite gyms

Online discounts

Job summary

Bupa Place in Manchester or Angel Court, London, is seeking a Senior User Researcher to plan, design and lead research activities that reveal how users interact with our digital products. You will work with a multidisciplinary team to uncover user needs and inform proposition, service and interaction design.

The role is permanent, full-time, with hybrid work and a focus on accessible research, advocating for user insights within an Agile environment.

Qualifications

• 3–5 years research experience or transferable skills from related research fields.
• Experience with generative and evaluative research methodologies.
• Ability to lead end-to-end research projects.

Responsibilities

• Plan and carry out user research activities with the team, owning the process end-to-end.
• Embed as a researcher across two squads and spot opportunities for research.
• Build and improve research processes and educate stakeholders about user needs.

Skills

Research experience

Generative research

Evaluative research

Lead projects

Accessibility knowledge

Analytics literacy

Agile teams

Tools

Adobe Analytics

FullStory

Job description

Bupa Place in Manchester or Angel Court, London, is seeking a Senior User Researcher to plan, design and lead research activities that reveal how users interact with our digital products. You will work with a multidisciplinary team to uncover user needs and inform proposition, service and interaction design.

The role is permanent, full-time, with hybrid work and a focus on accessible research, advocating for user insights within an Agile environment.