Senior User Researcher

Bupa UK; Salford; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Enhanced pension

Onsite gym

Discounts and benefits

Job summary

Bupa is seeking a Senior User Researcher to plan, design and lead research activities that reveal how customers use our digital health products. You will work with a multidisciplinary team to inform proposition, service, content and interaction design, ensuring a truly customer-centric experience.

You will help grow and mature the User Research function, develop new processes, and educate teams on the value of research.

Qualifications

• 3–5 years of research experience in UX/User Research or related fields.
• Experience with generative and evaluative research methodologies.
• Ability to lead research projects end-to-end.
• Experience conducting research with sensitive audiences/topics.
• Background in accessibility-related projects.
• Comfort working with analytics data and informing design decisions.
• Experience working in Agile teams.

Responsibilities

• Plan, design and lead user research activities across two squads.
• Own end-to-end research processes and empower colleagues to participate.
• Embed as a researcher across two squads to inform design decisions.
• Spot opportunities for research to support the design process and stakeholders.
• Contribute to scaling the team's processes and ways of working.
• Champion user needs and advocate for customer-centric solutions.

Skills

User research

UX research

Generative & evaluative research

Agile teams

Stakeholder engagement

Analytics literacy

Tools

Adobe Analytics

FullStory

Job description

Job Description

Senior User Researcher

Salary: Up to £55,100 (DOE)

Location status: Hybrid Working (2 days in the office)

Location: Bupa Place, Manchester or Angel Court, London

Role Type: Permanent

Shift pattern: Full time – 37.5 hours

We make health happen You’ll sit alongside a passionate and talented multi‑disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK. As a Senior User Researcher you will plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric. As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

Key Responsibilities

• You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
• You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
• You’ll be working as an embedded researcher across two squads
• Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
• You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.
• You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.

What We’re Looking For

• Around 3- 5 years research experience – most likely as a User/UX researcher but we’re open to candidates from Market/Social research backgrounds who can demonstrate a good level of knowledge/transferable skills.
• Experience across generative and evaluative research methodologies
• Demonstrated ability to lead research projects from start to finish
• Experience of undertaking research with sensitive audiences/around sensitive topics
• Background in working on projects related to accessibility
• Confident working with analytics data (we use Adobe Analytics and FullStory)
• Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.
• Experience working as part of Agile teams

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type

Full time

Job Area

PR , Marketing & Brand

Locations

Bupa Place