Senior User Researcher

Bupa; Manchester; Hybride; GBP 50 000 - 61 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Health insurance

Enhanced pension plan

Life insurance

Onsite gyms or discounts

Résumé du poste

Bupa, based in the UK, is seeking a Senior User Researcher to plan, design and lead research activities that help teams understand users and shape propositions and services. You will support the growth of the User Research function and educate colleagues on research practices across two squads.

The role is Permanent, full-time (37.5 hours) with hybrid working (2 days in the office) in Manchester or London. Salary up to £55,100 depending on experience, plus benefits.

Qualifications

• Around 3–5 years of research experience.
• Experience with generative and evaluative research methodologies.
• Ability to lead research projects end-to-end.
• Experience with research involving sensitive audiences or topics.
• Background in accessibility-related projects.

Responsabilités

• Plan, design and lead user research activities for the team.
• Own the research process end-to-end and empower colleagues to participate.
• Work as an embedded researcher across two squads.
• Spot opportunities for research to inform design processes and advocate for user needs.
• Help grow and mature the User Research function and its processes.

Connaissances

User research

Generative research

Evaluative research

Research leadership

Accessible design

Adobe Analytics

FullStory

Agile teams

Stakeholder advocacy

Sensitive topics

Outils

Adobe Analytics

FullStory

Description du poste

## Senior User ResearcherApply: Salford Quays: Full time: Posted Today: End Date: November 3, 2026 (13 days left to apply): R1231392Job Description:**Senior User Researcher** **Salary:** Up to £55,100 (DOE) **Location status:** Hybrid Working (2 days in the office) **Location:** Bupa Place, Manchester or Angel Court, London **Role Type:** Permanent **Shift pattern:** Full time – 37.5 hours**We make health happen**You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.As a Senior User Researcher you will plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric. As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.**Key Responsibilities** * You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.* You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.* You’ll be working as an embedded researcher across two squads* Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.* You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.* You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better. **What We’re Looking For** * Around 3- 5 years research experience – most likely as a User/UX researcher but we’re open to candidates from Market/Social research backgrounds who can demonstrate a good level of knowledge/transferable skills.* Experience across generative and evaluative research methodologies* Demonstrated ability to lead research projects from start to finish* Experience of undertaking research with sensitive audiences/around sensitive topics* Background in working on projects related to accessibility* Confident working with analytics data (we use Adobe Analytics and FullStory)* Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.* Experience working as part of Agile teams**Benefits****Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.Joining Bupa in this role you will receive the following benefits and more: * 25 days holiday, increasing through length of service, with option to buy or sell* Bupa health insurance as a benefit in kind* An enhanced pension plan and life insurance* Onsite gyms or local discounts where no onsite gym available* Various other benefits and online discounts **Why Bupa** We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”. We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.If you require information regarding this role in an alternative format, please email: [e-mail] Type:Full timeJob Area:PR , Marketing & BrandLocations:Bupa Place