Senior UX & Service Design Consultant

Hippo Digital Limited; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday

Perkbox access

Life assurance

Volunteer days

Cycle-to-work

Salary sacrifice electric vehicles

Season ticket loans

Wellbeing sessions

Flexible benefits

Job summary

Hippo Digital Limited is seeking a Senior Consultant to lead user-centred design efforts across client projects. You will guide teams, advocate for user-first approaches, and shape digital services in collaboration with multidisciplinary colleagues.

You will drive design workshops, translate research into actionable solutions, and mentor peers while contributing to a culture of high standards and continuous improvement.

Qualifications

• Expertise in user-centred design with leadership experience.
• Ability to influence clients and teams and drive design outcomes.
• Proven ability to run workshops and collaborate with multidisciplinary teams.

Responsibilities

• Propose ideas that solve problems creatively and shape logical user-centred solutions.
• Design end-to-end user journeys and optimal experiences.
• Use research and metrics to identify pain points and improve design.
• Explore approaches to ensure product flow from start to end.
• Produce user journeys, sitemaps, navigation, and wireframes.
• Conduct usability testing and gather feedback.
• Engage with agile, multidisciplinary teams with a user-centred process.
• Lead workshops with stakeholders and share best practices.

Skills

User-centred design

Team leadership

UX design

Service design

Agile

Workshop facilitation

Research & metrics

Client engagement

Tools

Sketch

InVision

Job description

Hippo Digital Limited is seeking a Senior Consultant to lead user-centred design efforts across client projects. You will guide teams, advocate for user-first approaches, and shape digital services in collaboration with multidisciplinary colleagues.

You will drive design workshops, translate research into actionable solutions, and mentor peers while contributing to a culture of high standards and continuous improvement.