Strategic Service Design Lead

Hippo Digital Ltd; Leeds; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday + public holidays

Perkbox discounts

Life assurance

Volunteer days

Cycle-to-work scheme

Flexible benefits

Private health cover

Relocation support (UK)

Job summary

Hippo Digital Ltd is recruiting senior consultants in service design from Leeds. You’ll lead strategic planning for client services, articulate goals with artefacts, and guide teams through complex, cross-functional challenges using user-centred methods and Agile delivery.

A strong client-facing presence and leadership potential are essential. You’ll also contribute to a community of practice, mentor teams, and help shape compelling service propositions for diverse public and private sector

Qualifications

• Experience designing and evolving services end-to-end.
• Ability to work with senior stakeholders and client teams.
• Strong grounding in user research and service design analysis.

Responsibilities

• Lead strategic planning for client services to meet business and user needs.
• Create artefacts like service maps, value propositions or blueprints.
• Advise on approaches to organisational problems.
• Facilitate groups and represent the voice of the customer.
• Generate concepts and plans for new or improved services.
• Translate complex information into clear, visual deliverables.

Skills

Agile delivery

User-centred design

Stakeholder management

Service design end-to-end

Job description

Hippo Digital Ltd is recruiting senior consultants in service design from Leeds. You’ll lead strategic planning for client services, articulate goals with artefacts, and guide teams through complex, cross-functional challenges using user-centred methods and Agile delivery.

A strong client-facing presence and leadership potential are essential. You’ll also contribute to a community of practice, mentor teams, and help shape compelling service propositions for diverse public and private sector