Senior Underwriting Support Assistant/Team Manager - London

TN United Kingdom; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Underwriting Support Assistant/Team Manager in London. The role involves assisting underwriting managers in delivering high-quality client service, managing workflows, and overseeing a small team. A flexible hybrid working arrangement is offered, combining home and office work.

Qualifications

• At least 3 years’ relevant (re)insurance industry experience, especially in Underwriting.
• Desirable prior supervisory or team leadership experience.

Responsibilities

• Oversight of submission clearance, quote and policy documentation preparation.
• Monitoring workflows using tools like OWL, QUAIL, CROW.
• Line management of a small team, including appraisals and objectives.

Skills

Communication

Organization

Flexibility

Leadership

Education

Bachelor's degree

Job description

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Senior Underwriting Support Assistant/Team Manager - London, London

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Client:

PRO GLOBAL

Location:

London, United Kingdom

Job Category:

Finance

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EU work permit required:

Yes

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Job Reference:

3a3ba2c1c7ed

Job Views:

2

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Pro currently has an exciting opportunity for a Senior Underwriting Support Assistant to be part of our Insurance Services team. The job holder will assist the Underwriting Support Managers (USMs) and (re)insurance underwriters in delivering high-quality client service.

The role reports to Pro Global but is based within a London-based insurer within the Underwriting Operations function. Daily work will be allocated and supervised by the USMs & Underwriting team. The role offers a flexible hybrid working arrangement, combining home and office work in London.

Main Duties and Responsibilities

Key responsibilities vary depending on the team and business class, including (but not limited to):

• Oversight of USA roles: submission clearance, quote and policy documentation preparation, risk data entry, regulatory reporting support.
• Adherence to London insurers' Ethical and Service Standards.
• Monitoring workflows using tools like OWL, QUAIL, CROW, ensuring timely task completion.
• Data quality management: correcting exceptions/errors identified through DQIM.
• Monitoring underwriting metrics and data accuracy.
• Ensuring activity in electronic platforms reflects in client systems (Insurance only).
• Financial close activities, including bookings and data remediation.
• Managing workload, including risk submissions, endorsements, renewals, and resource allocation.
• Monitoring and sharing underwriting dashboards.
• Supporting administrative activities and projects as needed.
• Line management of a small team, including appraisals, 1:1s, and objectives.

Skills and Experience

• Bachelor’s degree preferred but not mandatory.
• Desirable prior supervisory or team leadership experience.
• At least 3 years’ relevant (re)insurance industry experience, especially in Underwriting.
• Strong communication skills.
• Discretion in resolving process issues within global outsourcing models.
• Continuous improvement mindset.
• Flexibility to work during peak periods.
• Effective prioritization and organization skills.
• Ability to work accurately under pressure.
• Experience in work allocation and meeting SLAs/tight deadlines.
• Good relationship-building skills.
• Career commitment to Operations.

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