Assistant General Manager | London

Blank Street; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Assistant General Manager to support their mission of providing high-quality food and coffee. This role involves inspiring and motivating store teams, ensuring operational success, and serving as a brand ambassador. The ideal candidate will have a passion for service, a strong commercial mindset, and the ability to manage multiple locations effectively. Join this dynamic team to elevate the customer experience and contribute to a culture that values detail and hospitality.

Benefits

Private healthcare

Pirkx Membership

Blank Street Regulars Membership

Blank Street swag

Free coffee

Qualifications

• Passion for service and coffee with experience in managing teams.
• Strong commercial mindset and ability to drive delivery across locations.

Responsibilities

• Inspire and support store teams to deliver exceptional service.
• Manage stock ordering and rota management to maximize success.

Skills

Team management

Coaching and development

Commercial mindset

Customer service

Problem-solving

Job description

Join to apply for the Assistant General Manager | London role at Blank Street

About Blank Street
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• "My Home is your Home" Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What's Brewing...

The Assistant General Manager role supports our General Managers as the guardians of our stores, owning everything from the experience we provide for our customers, to coaching and motivating our teams so that we successfully deliver our mission to serve our customers high-quality food and coffee at affordable prices. Moving as one, you manage the small things to make the magic happen and ensure our home is the home of our customers and our team members too.

What's involved?

• Inspire, motivate and support your store teams to keep bringing their best selves to work every day
• Ensure the daily success of your stores so that we are providing the best service to our customers
• Be a brand ambassador, living our values and upholding our brand standards to the highest level
• Responsible for accurate stock ordering, rota management and maximising commercial opportunity in your stores
• Responsible for all elements of store delivery in the General Manager's absence

A bit about you

• It starts with a passion for service, coffee and people, but that's just the beginning. We're looking for all that and a little bit more magic
• Some experience and a strong passion for managing, coaching, and developing people
• A commercial mindset that understands all the components of driving delivery across multiple locations
• A self starter with a can do, solution oriented mindset and a positive outlook
• A real team player
• Someone that can see the bigger picture and isn't afraid to get stuck in to make the magic happen
• A love for the Blank Street brand and genuine excitement to be a part of the amazing journey we are on

What's in it for you?

• Competitive annual salary
• Private healthcare
• Pirkx Membership
• Blank Street Regulars Membership
• A whole lot of Blank Street swag (and coffee of course!)

Job Type: Full-time

Schedule:

• Weekend availability

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What will you bring to Blank street as an AGM?

Work authorisation:

• United Kingdom

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Food and Beverage Services